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Corrigo vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Corrigo

    Score7 out of 10
    N/ACorrigo, from JLL Technologies (acquired 2015) is a facilities and field service management (CMMS) software solution.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    CorrigoManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    CorrigoManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    CorrigoManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CorrigoManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    CorrigoManhattan Active Customer Engagement
    Likelihood to Recommend
    JLL Technologies
    Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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    Pros
    JLL Technologies
    • KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
    • Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
    • PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
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    Cons
    JLL Technologies
    • Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
    • Managing users: his isn't the most intuitive process and could be simpler.
    • Support: once they get back to you, they can be very helpful but I find the wait time is too long.
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
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    Alternatives Considered
    JLL Technologies
    We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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    Return on Investment
    JLL Technologies
    • It has helped us automate processes with multiple clients, making us (and them) more efficient
    • PM Scheduling and Reporting has saved us time and resources
    • We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
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