Cross Identity vs. OpenText Access Manager

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

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• An organization who needs a way of managing their entire user lifecycle.
• If an organization needed a solid Identity Management (IDM) solution that could do Single Sign-On (SS) and provisioning for services both internally and in the cloud.

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• Easy to use workflow for creating users.
• The self-service portal for resetting passwords etc., is easy to deploy.
• Has strong user activity monitoring.

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• The interface is a bit outdated.
• It would be nice to be able to customize the self-service portal more.
• It would be great if it integrated with more products.

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Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

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Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

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Contract terms are fine. No complaints there.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

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• ROI
• Self-Service
• Easy Install

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info