Cross Identity vs. WSO2 Identity Platform

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

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If your systems are using standard authentication models then it is well suited. OpenID Connect, SAML 2.0 etc are all supported.

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• It's open source so is highly configurable
• WSO2 provides their own paid support which is an essential add-on
• Implementation is straightforward and conforms to all major standards

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• Overall, the product works well but does take time and effort to implement in highly complex environments. However, I do not believe this is unique to WS02.

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Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

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Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

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It's Oracle. Highly expensive and limited options

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Contract terms are fine. No complaints there.

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professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

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• WSO2 works well when you need specific user sign-up information and allows you to then tailor the access, for example, to the job role or area of discipline. We use this to tailor the learning offered to a user upon initial login.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info