CTERA Edge X Series (discontinued) vs. DDN IntelliFlash

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

SMB business Tegile pricing and performance is particularly well suited. BC/DR scenarios are also enhanced as they are extremely good at upgrading each side and failing over for upgrades. I don't know any situations where these would not be appropriate.

Incentivized

• Standard File Backup

• Fast writes to and retrieves from the disks.
• Fast ethernet communication and full support for Vmware.
• NFS storage means no LUN rebuilding or painful LUN migrations.

Incentivized

• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• I would like to see every update to be able to be reached via either partial or full updates. In the past we had progressed to one level of software and then found we could not get to a later version from that level, though they did address that.

Incentivized

Because when something works this well you don't change it

Incentivized

It just works, and works very well. The GUI is clean and easy to understand, and the dashboard gives vital information at a glance. It also gives a very comprehensive view of what all the moving parts are doing. It is so clear and matches the view in real life that I can have a non-technical person looking at it and talking to me on the phone and we both see the same things, instantly.

Incentivized

WE always get an answer right away, and help is available 24/7/365.

Incentivized

Be sure you have your networking right and you are golden.

Incentivized

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

We used to have both Nimble and Compellant in the past, and there is no comparison with the Tegile offerings. The Tegiles outperform them in every area and are easier to use.

Incentivized

• NONE, it about put us out of business

• It has increased our productivity in our database users by about 40%

Incentivized