CTERA Edge X Series (discontinued) vs. Dell AppSync

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

Dell AppSync maintains consistent and automated backups and in case of disaster recovery the software provides all the options of automatically generated daily copies to choose from. Integration can take place in different environments such as VMware, SQL, Oracle, Microsoft and others. Built-in management and compatibility makes work easier and lets you keep the always-on service up and running. We recommend Dell AppSync.

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• Standard File Backup

• Easy Configuration
• Ease of Use
• Set and Forget

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• We had no failures in performing backups and testing with disaster recovery.
• Documentation not available in Portuguese.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

Dell EMC Storage products are in use accross the estate so is more suited to use Dell software to manage the replicaiton of data between storage arrays. Provides us with a stable and trouble free mehtod to replicate data across luns. Good product to have implemented during an datacenter outage

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• NONE, it about put us out of business

• It brought more security of network data.
• Automation and agility in business processes.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info