CTERA Edge X Series (discontinued) vs. SecIntel Threat Intelligence

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

It is well suited in cases if you want good threat intelligence software that can collect data from multiple sources. A tool with threat logging and detection/enforcement capabilities that enable you to identify, monitor passively, and block known threats at the firewall. Although it is very costly compared to its competitors it is worth it in terms of the functionality it provides to organizations.

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• Standard File Backup

• Feeds on malicious IP, URLs and domains.
• Infected host and custom threat feed.
• Allows data from third party sources.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Free trial / free version should be there.
• Licensing cost should be less.
• Customer support service can be improved.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

• NONE, it about put us out of business

• Increase in compliance with regulatory requirements.
• Increase in customers and clients trust.
• Overall organization security posture has been improved.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info