CTERA Edge X Series (discontinued) vs. NetApp SaaS Backup

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

My favorite feature of cloud data management is that it's simple to get all the business reports and analytics I need from a variety of data sources in a matter of minutes. As far as I'm concerned, it's the finest I've come across in terms of backup and safe access control.

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• Standard File Backup

• Restores and searches are simple to carry out.
• Very simple to use design.
• Complex data recovery.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• The process of securing the transfer of large amounts of data is difficult.
• At times, keeping track of several data backups might be complicated.
• Powerful devices are needed to recover data from the Cloud.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

We utilize it to implement database and cloud backups. It's a lot more efficient than Rubrik, for example. SLA domains can be used to establish backup and retention depending on business requirements because of the high frequency of backups. Additionally, NetApp SaaS Backup provides a constant cloud product backup.

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• NONE, it about put us out of business

• Cloud-based data loss management tools make data recovery a breeze.
• Data management for consumers is straightforward and good.
• Solutions for archiving and extracting data quickly.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info