CTERA Edge X Series (discontinued) vs. OVHcloud Public Cloud

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

For demo uploads or for production uploads of companies from different sectors looking for a "general computing" cloud solution, I think that OVH can be a good provider. However, for more delicate or advanced loads or for specific solutions of, for example, AI, OVH has a wide margin for improvement.

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• Standard File Backup

• Price
• Quality hardware
• Quality network
• Administrative tools
• Range of products

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Technical support
• Account support
• Billing support

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

Most notably OVHcloud [Public Cloud] has dedicated servers which are a different breed of product than Linode's flagship VPS servers, the unfortunate fact of the matter is that OVHcloud [Public Cloud] can provide a fully-dedicated server at a lower price point than Linode's virtual server. Even worse than that is that with a dedicated server from [OVHcloud Public Cloud] there is zero chance of "cpu theft" (aka, noisy neighbor) which is a very real problem at Linode (we would require multiple migrations every year for servers hosted at Linode that were experiencing cpu theft). In addition to the improvement in quality for network/hardware at OVHcloud [Public Cloud] with their dedicated server offering, their VPS servers are also highly competitive against Linode's VPS servers - in the 2 years we've used OVHcloud [Public Cloud] VPS's we've had zero downtime associated with OVH actions such as host-node reboots or cpu theft or host node upgrades, a stark difference compared to Linode which regularly experiences those types of downtimes and many more on a very regular basis.

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• NONE, it about put us out of business

• Cost of virtual servers was reduced by 20% versus other VPS/Cloud providers.
• Cost of dedicated servers was reduced by 50% versus other dedicated server providers.
• Network speeds decreased considerably versus other providers.
• Network quotas improved considerably versus other providers (unlimited at OVH).
• Uptime has improved considerably which has improved client reputation.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info