Linode Reviews

Linode is a self-managed platform, you get a VPS that you control, and you need to know what you're getting into. If you're comfortable as a system administrator then Linode is fantastic, but if you want a ready-to-go web host, Linode isn't your thing. But having true root access including the ability to deploy your own filesystem is amazing, and you aren't limited to what their backend tools want to offer.

I did have issues with jitter when trying to run our VoIP platform on Linode, but admittedly my office's internet provider is not well connected to where Linode's servers are located. We had similar issues [with] other VPS providers until we went to a VoIP-specific provider.

I wish they offered Windows Servers too, but I'm a minority there.

I've only logged a few tickets over the years, and nearly always had a good experience. Bugs logged against their control panel do get fixed, their support teams are knowledgeable, and if the answer is "No" or "Can't be done" they're upfront and just say so rather than rambling.

I don't dislike dealing with their support team, which is reasonably high praise. :)

Linode is best suited when you are deploying a solution for a client and the client has no constraints concerning where it is deployed. The place where it is less appropriate is suggesting it to someone who is coming from an AWS background with a lot of buttons and knobs to turn.

I have not really interacted with the customer support so it is going to be hard for me judge the overall support for Linode. This form however makes it compulsory for me to fill so I’m going to assume the customer support is great.

I am very pleased with the service and hope to continue using them for the foreseeable future. Though I recommend them to others, it all comes down to use cases and what exactly the customer needs (and what they are aware they need). "Working in IT" is an ambiguous term and there can be a wide knowledge & skill gap between IT providers and customers. Because of this, I would only recommend Linode to those who are comfortable using the command line and have at least some knowledge of network layers and how they interact.

I haven't had a lot of support interactions with Linode's human staff, mostly because many of the issues have been handled without needing my intervention. I enjoy and appreciate the server maintenance notifications they send and the proactive security fixes so that I don't have to take much action (if any).

For small web services or applications, you don't need the scalability of AWS, Azure or Google. With Linode you have no surprises in the monthly cost. Otherwise, if you need to scale fast or by season demands, you'll need to do a lot of work manually.

In fact, I've needed customer support in rare occasions. In those cases, service was pretty fast and adequate.
I love when I get notified something is wrong at 3:00 am and by 3:30 am it was resolved with no notice by me or my customers.

If you need a VM, or some for running Kubernetes, Linode is my recommended place. You don't get all the bells and whistles the other larger cloud providers offer, but if you don't need those or you don't want those due to lock-in, then you get rock solid performance and great support here.

I only one issue with hardware failing. I got a nice email explaining the situation, what was done (moved my VM, restarted it).
Once predicted hardware failure was expected and again I got a nice email explaining the situation and what will be done, but I had the choice to change the timing if needed.
Once I had a question and it was answered within few hours. And it was not a "we received your email" type response, but the actual answer.
This is top level support. For a cloud provider, this is outstanding.

Linode is perfect for what it offers: The UI is a great start. Managing DNS is straightforward. The API is simple and well documented. Everything just works. The performance of the VMs is good and global coverage is more than sufficient for me. Private Layer 2 networking is the only feature I miss which would be really adding value.

Linode is particularly well suited for start-ups. Also, for geeks and open-source developers. Linode is highly cost-effective. If you just floated a small company and looking to optimize costs, and have a bunch of geeks, then Linode is pure love for you! You get full control over the server and can build everything you can dream of.

On the other side of things, Linode does not provide a lot of services like other cloud providers like AWS and GCP. So, if you are a large business or a corporation, Linode might not always be the best fit for you. Linode lacks core services like Managed Databases, Firewalls, CDN, App Platforms and more.

While Linode does offer support, it is purely US-centric. The response is not very swift as well. Global customers from India, Europe and other Asian countries have a tough time reaching phone support.

Due to the timezone variations, if something goes badly wrong, then the user has to suffer grave losses. There's a whole room for improvement in the support.

But on the other hand, Linode's support personnel are very personal and geeky. They can do wonders and can fix things in a snap. You can rarely find this combination in other cloud providers.

[Linode] is well suited for developer who have OS knowledge, can install software, services and configure them on their own.
It is not good for user who are not experienced in using the Linix CLI. Since there is not much UI to do such tasks. It does not have a UI for CI/CD

They responded in around 24 hours and their help was usefull. They helped me to understand the billing system when I had questions and also trigger the automated migration when I had to scale.

Linode has been great for building and testing applications with the ability to easily scale it up as load increases. For a small company/developer/enthusiast, Linode is everything I want - affordable, powerful, easy to get started, and stable.

I've had a few small questions over the years that were always answered in less than 24 hours. Their support has also reached out proactively for maintenance related issues and scheduled downtimes.

Linode has been excellent for bringing up quick projects to show clients, as well as providing the necessary infrastructure for production deployments. It does require a bit more technical knowledge for going beyond their Stack Scripts or Marketplace deployments, but that is also where their benefits are. They do not lock you in to doing things a particular way or use any overly proprietary APIs or systems. For my clients, the ability to move from one cloud provider to another quickly and easily is important, though Linode hasn't given any reason to want to switch providers yet.

It's rare that I've had to contact their support staff since their services have been extremely reliable. When I have had to contact their support, they have never failed to provide me with an acceptable answer to my inquiry. This includes some edge cases that weren't covered in any of their documentation -- the correct team was consulted and provided us with answers.

I also have not yet had a support ticket that wasn't responded to within an hour, even at night and on weekends.

There are a few people around the office using Azure as their service providers for personal projects,

The three times I have had to use them they have been shining stars for Linode and the service they provide. They were not able to help with one of my requests. I managed to recover what I needed after an unsuccessful upgrade, but they did suggest a few ways to do it that, while ultimately they did not work, were helpful for future diagnosis. Their support staff - at no extra charge - is another positive for Linode.

If there was a need to purchase server hardware for any particular reason, I would recommend Linode instead in every case. Far more cost effective, robust, scalable and reliable than any directly supported piece of hardware. However, this does assume a reasonable level of technical experience.

Every interaction I've had with Linode Support has been positive, however those interactions are limited - I don't really need them too often!

The service has been reliable, and bordering on proactive instead of reactive. In a few cases support was needed, it was timely and effective. Stress free, which is what I am really after.

Development wise: Very suitable for those using less popular Linux distro. Suitable for testing/staging server.
Organization wise: Very suitable for organization's email/web/application server.
Customer wise: Very suitable to sell your SaaS as dedicated node to customer that may consume unpredictable outbound traffic.
Less suitable for connectivity-critical application especially in development countries (countries that lack of decent network infra).

Great customer service, helpful, friendly and polite!!

If you need a server with excellent bandwidth and availability Linode is the way to go. I suppose that if someone needs a Windows deployment that there may be better options. However, there may be Windows deployments offered. I've just never used or looked for one.

Always friendly and quick to respond. I've never had an issue other than expired credit cards, but I'm sure any issue would be handled professionally and expeditiously.

Every time I have a client who needs a very reliable service at a good price, I always recommend Linode.

Email technical support responds really fast, and they are always looking for a way to fix problems, often providing several possible solutions. Currently, I am very satisfied with the support they provide.

Very well suited for website deployment. Have not found any weaknesses. Don't think I have ever called support.

Never had to use support. Everything is straightforward .

Linode is well-suited to almost any situation that needs virtual Linux servers with great performance.
The only scenario in which I do not use Linode is for storage of large amounts of data, such as audio/video recordings.
If you need several machines to communicate privately among themselves, it might be easier to implement that on some other platforms.

We've had a number of times that we've gotten truly stellar support from Linode, but unfortunately there have also been times that they really dropped the ball. Overall, I'm happy to say that the bad times have been few and far between, but there is still some room for improvement there.

Linode has given me a decade of great services as I've grown my little hobbyist website into several websites of varying complexity. And they're somehow still priced very competitively to the bigs like AWS and Azure, especially with regards to data transfer. If you have a small to medium sized need for vanilla servers connected to the internet by a company that'll manage the hardware stuff, you really can't go wrong with Linode.

I haven't needed to actually contact Linode support, but they're always very communicative about things such as upcoming maintenance or outage situations.

Linode is an amazing system for quickly creating a VM, and then deploying the various tools within that virtual machine. There are lots of flavours that you can install for OSs. It is extremely powerful, affordable, and scalable as you need. I can see this working for many different types of company sizes, and infrastructure needs.

In terms of hosting mail servers there does seem to be issues in terms of their nodes being blacklisted frequently. I don't know if this is common but it would be extremely helpful to provide specific VM space that has a zero tolerance for spamming which would help those of us receive higher rankings.

Their customer support is honestly the best that I have seen. Sometimes even if my issue isn't 100% related, even I think it's an issue with the service, they are willing to help just a bit to get me to a positive solution. They are responsive in a timely manner and aim to ensure that you are able to continue working!

For simple low cost website hosting, Linode is a great option to consider. AWS is an alternative, but I find it overwhelming to the average small system developer/owner.

I've asked for and received help a few times and had no issues with the service received.

It is the perfect choice for small developers like myself to host CMS and similar systems in a cost effective environment. The cost is low and predictable enough as well that you can experiment with new tech stacks with more confidence than you can with places like AWS where billing can quickly get out of control.

Linode has had the most consistently easy to work with customer service of all the cloud providers. You can pretty much always count on a quick response from them and their reps tend to be more knowledgeable than competing reps as well. Plus their support guides are some of the best in the business.

A huge variety of preconfigured setups are available, multiple operating systems and applications, great tutorials and knowledgeable support staff. The only downside I can see is if you just do not require/need/want a presence in the cloud.

The few times that I've had to contact support, they have responded immediately and have been able to resolve the issue within a very reasonable time frame without impacting operations.

Hosting a web server or game server is easy and affordable.

They have always been super quick to answer my questions and very helpful at pointing me to resources when things fall out of scope and those resources have actually been useful. I've not needed to use their support much, but when I have needed support, they have been there.

Great drive partitioning, private server setup, static IP, and customisability. You won't be sorry using Linode as a hosting solution but make sure you are IT savvy or have a server-side developer or tech person that can work with you if you aren't familiar with servers and web hosting.

Customer support is great with Linode. The only reason I don't rate it higher is that most of the issues we run into simply require a wider knowledge beyond just their product such as integrated solutions and other issues that require an IT specialist or server-side developer.

Dedicated websites. ERP hosting.

I have contacted them few times, the response was instant and solved the issues very fast.