Linode Reviews

The service has been reliable, and bordering on proactive instead of reactive. In a few cases support was needed, it was timely and effective. Stress free, which is what I am really after.

Linode is good when you need an appropriate VPS service with reasonable price. Linode has several location too, so you can choose based where's your target market is. In my own experience, Linode has >98% Server Uptime in my 4 year experience using it.
And if you need a responsive CS help, Linode is good for you. Every time I got a problem (even a technical one), Linode team always help me until the problem got finished.

I don't have any comment to Linode Supports except "EXCELLENT SERVICE SUPPORT." Their service is always ready whenever we need even the problem source is from our side. They help us with so many references and methods. And it's really human that help us (not a bot with unreliable help).
I know Linode have a bot too, but their human support is more amazing than the bot . 6/5 stars!

I tend to use VPS (virtual private servers) because I like the ability to customize and install what I want on my servers. Linode offers very affordable VPS solutions. I know they also have prebuilt services that may be easier for people to use, but if you are a power user like myself, Linode is the best around.

Any time I have had an issue, I have been able to email Linode support and I typically get a response within minutes. They have some of the best, and most knowledgeable customer support I have ever seen in the business.

It is appropriate in any scenarios, because they have a lot of package to pick according to your requirements.

I am always depending on human support, that is what I like about Linode.

Our hosting with Linode has worked out well. We have been able to move the websites to different servers, which gives us the appropriate amount of redundancy. The dashboards are helpful; however, it is important to name your sites in a manner such that you understand which ones are which. We were using default naming and got confused and went in and renamed them.

Sometimes metrics are a bit hard to understand. They show quite a bit of information as to how well your site is running. But if the site is down, you need to figure it out by looking at the lack of activity. It would be nice to be notified that a site is down and not have to discover it on your own, then access Linode, and then fix it.

I appreciated it when Linode reached out and asked about how I was using the service and what changes could be made. But it would be nice if Linode would look at how we are using the service and suggest the appropriate package.

They nicely inform us of updates and changes that they are making. It gives us an opportunity to check and see that is running well. They have been available when we needed them.

Perfect for small business owners like me, dedicated IP, availability in different locations, and the servers are really faster.

They reply almost instantly within half hour. But I wish they could ramp up their team by adding live chat support executives.

I would definitely recommend going with Linode for anyone looking to run their own dedicated LAMP server or public facing game server.

I’ve never had a problem with their support. They’ve always been quite helpful and respond to tickets fairly quickly.

As a fairly small business owner, Linode is my cloud service provider of choice for any deployment that requires long-running virtual private servers. They are an excellent alternative to the big-name monolithic cloud service providers like GCP and AWS, and frankly, Linode is friendly and personable. It feels like they are always ready to support even their smallest customers.

One great thing about Linode is that I haven't had to use support very often. When I have needed to use Linode support, it's been for pretty obscure IT issues. They have always stepped up when they are capable, or have been honest when it's a problem that's beyond all of us. I appreciate that, and I know I can count on them to provide honest help.

It's hard to see many scenarios where someone would need to use a virtual server where Linode wouldn't provide fantastic service. Whether it's a small server to run a personal website and personal projects, or a deploying a cluster of servers to support a larger project or organization.

Linode has always responded quickly to any issues I have had, which have been very few and far between, but also has always been great about communicating well in advance when systems have had issues or upgrades have needed to be scheduled to address security issues.

Straightforward, flexible service enabling both rapid prototyping opportunities and robust services for daily use. More barebones perhaps than services such as AWS and GCP, which, in my mind, are more focused on enabling applications and platforms to scale to large user bases. That said, I have underutilized Linode so far!

I have not utilized their customer support, but their community documentation is fantastic!

Linode is fantastic for people who are reasonably comfortable with managing their own servers but who don't want the cost and effort of either on-premises or colocated machines. It is easier to use than AWS, the offerings are more understandable, and the costs are more predictable.

Linode may not be as well suited to less technical users, but I haven't tried their offerings in that area.

Linode has excellent documentation, their web portal is straightforward to use, they keep customers informed by email without unnecessary contact, and they respond quickly to questions.

Linode is my preferred supplier for self-managed web hosting.

Linode’s technical support has always been responsive, friendly, and succinct. Oh—and helpful!

Linode is great for business owners (or have team members) with some technical skills who have outgrown what shared hosting provides. It offers power and an environment similar to a physical dedicated server but without the high upfront costs of purchasing the hardware and networking. Unlike a dedicated server, it is also very easy (with very little downtime) to migrate up or down packages as needs change. This process is completely automatic and requires no user intervention. Linode is also a great platform for cloud/compute applications without worrying about usage billing, as you would with AWS.

However, with great power comes some responsibility. While it's definitely doable, there is a bit of a learning curve to secure and optimize the resources available. Luckily, there are hundreds of great guides on Linode but the service is still a significant departure if you're used to "one click" interfaces that are commonly available through shared hosting providers.

Linode support is fast (sometimes responding within a few minutes) and is always transparent about potential issues affecting the physical server that our VMs are on. They go above and beyond to troubleshoot issues and also take the time to include guides in each response to ensure we know how to properly perform them.

Linode has one of the best price-to-performance ratios on the market for VPS hosting. If you are looking for a reliable and efficient web server for your website, then Linode is perfect for you. However, it should be noted that in this case you will need some technical knowledge.

Linode's technical support solved my problem within 10 minutes (the first answer to the question was given after thre minutes). My contact with technical support was at night (according to my local time) on a weekend. Therefore, I can really say that Linode has excellent technical support.

Linode is an excellent provider of standalone LAMP servers in the cloud, providing power and flexibility at a great price, without the complexity of Amazon AWS or similar competitors.

I rarely need to use Linode support, but when I do, it's prompt and friendly and helpful.

Excellent price-performance ratio. predictable costs.

I have used support only once, but everything is finished successfully in less than 10 minutes. Enjoyed the communication. Great plus!

Linode is great for hosting servers large or small. It gives you ultimate flexibility. However I wouldn't recommend it if you don't have server experience, as it can be daunting to get things up and running.

No issues with customer support. They are always responsive and helpful when I need them.

I recommend Linode to everyone looking for a good VPS service with high performance and characteristics.
For VPS and customer service deploy I think that Linode is the best service and also customers using this service after my hint.
I didn't recommend Linode only in case of I've space requirements, like Nas or file sharing.

Cause I found the support very kind and available to help me to resolve my issues in a professional way.

Great for small deployments or customer portals and development. I don't have experience with larger applications.

I wish Linode offered another tier of support so I didn't have to worry about updates, etc. and could answer questions about specific issues.

Linode is perfect if your team has certain Linux expertise, and if you require full control of your app deployments. NodeJS APIs or single page applications served through an NGINX proxy run flawlessly on a well configured Linode node, with an exceptional performance.
Linode may not be the best option if your organization development workflows are completely cloud based (eg AWS, Google Cloud, Heroku, or any Cloud Foundry flavor).
As Linode requires no fear of the command line, some users will feel that every task on these kind of servers is far more complicated that other alternatives.

The times I've required explicit support from Linode I've received a response in no more than 24 hours.
Considering our Linux expertise, and the type of applications we are hosting, it's good enough. Worst case there's always a community forum that can help in many ways.
Other important point to consider is that no organization will opt-in for a self managed server if it's not capable of self manage the server, and that includes somehow a level of technical support that may be required. From this point of view, Linode is more dev-friendly than management friendly.

Linode is great for spinning up projects of all shapes and sizes. We use it to power websites visited by nobody (except maybe our parents) and apps used by millions of people concurrently. Linode is able to take it all in stride. The only area it would be inappropriate is if your organization requires some other hosting provider, or if you aren't interested in managing a Linux box yourself.

Everyone has room for improvement, but Linode has always been rock solid. Whenever we've had outages that were not our fault, Linode communicates very effectively and quickly. They always let us know what happened, why it happened, and how they'll fix it so it doesn't happen in the future. When we have an issue for something that is our own fault, Linode support is gracious, kind, and very helpful. Also, their documentation and tutorials are insanely helpful.

If you need to get a site up and running quickly, without wanting to deal with the hassle of setting up Linux from scratch, then Linode is the way to go.

Whenever we've had issues, I've always opened a ticket and the response has been pretty quick (15 minutes, at most). However, there was a hardware issue with the server we were on and Linode had to take it down for maintenance. It took around 6 hours to fully repair, but we suffered downtime for around 10 minutes.

The none-to-full service options are adequate. Combined with the excellent documentation, the none options is often viable.

Well suited to scalable VPS needs where one wants to build out and manage one's own server. A Linode can be scaled up or down with a few clicks and typically minimal downtime. My case is a small hosting service for a handful or two of web clients, and a few of my own sites and related platforms (CRM, LMS, etc.).
Given that, you need to be, or have available, a system admin who can handle OS deployment, security, updates & maintenance, etc. on the Linode VPS. So this is not appropriate for someone who wants a commodity hosting end user UI (e.g. Plesk, cPanel, etc.) - unless you deploy those yourself on your Linode VPS.

About the best support I've had in any context online. Timely, knowledgeable, no effing bots that waste my time trying to answer the wrong question. If they make a mistake they own it, and make it good, though I can only recall one mistake ever with my account in 13 years, and it was a minor billing issue, nothing to do with the VPS itself. Their ticket system is clear and simple and just works.

Honestly, [Linode] suits very well for every case I can think of. It can serve you a very cheap server very cheap and you can scale it later when needed. The only thing during scaling, there is a down time and possibly a migration that needs to happen but nothing that can't be manageable.

Every time I need their support is a pleasant experience. It doesn't matter the subject, they will try their best to help with less friction as possible.