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Score 8.7 out of 100
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Recent Reviews

Just another average host.

1 out of 10
January 03, 2022
The card that was being used on the account was actually stolen a bit ago. When we reported it to the bank and went through the fraudulent …
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Linode review

9 out of 10
November 02, 2021
We currently use Linode servers in systems of critical level and high availability for our users and customers. We managed with Linode to …
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Dedicated CPU 4 GB RAM

$30/month or $0.05/hour


Dedicated CPU 8 GB RAM

$60/month or $0.09/hour


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Product Details

What is Linode?

Linode helps users simplify cloud infrastructure with Linux virtual machines and tools to develop, deploy, and scale applications.

Linode aims to make virtual computing more accessible, affordable, and simple. The vendor states the Linode infrastructure-as-a-service platform is deployed across 11 global markets from data centers around the world and is supported by a Next Generation Network, advanced APIs, comprehensive services, and a library of educational resources. Linode products, services, and people aim to enable developers and businesses to build, deploy, and scale applications more easily and cost-effectively in the cloud.

Linode Features

Infrastructure-as-a-Service (IaaS) Features

  • Supported: Service-level Agreement (SLA) uptime
  • Supported: Dynamic scaling
  • Supported: Elastic load balancing
  • Supported: Pre-configured templates
  • Supported: Monitoring tools
  • Supported: Pre-defined machine images
  • Supported: Operating system support
  • Supported: Security controls

Linode Screenshots

Manage all of your Linode resources in one easy interface.In Cloud Manager, you can easily create Linode instances, managed Kubernetes clusters, add backups to your Linodes, deploy Marketplace Apps, create Object Storage buckets, and more.Deploy Kubernetes clusters with our fully-managed container orchestration engine.Dedicated CPU instances run on their own CPU cores in the Linode infrastructure. No sharing the processor with other instances.We're reshaping how cloud service providers are supporting partners. Our Partner Program provides a growth path for businesses to receive additional benefits as they scale the Linode Cloud.

Linode Videos

Linode's mission is to accelerate innovation by making cloud computing simple, affordable, and accessible to all.
The cloud can be confusing. So Linode makes it their mission to take the transformative power of the cloud and simplify it so that everyone can benefit. This video explains it from the start in under two minutes.

Linode Downloadables

Linode Integrations

Linode Competitors

Linode Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish


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Frequently Asked Questions

How much does Linode cost?

Linode starts at $0.

What is Linode's best feature?

Reviewers rate Implementation Rating highest, with a score of 8.8.

Who uses Linode?

The most common users of Linode are from Small Businesses (1-50 employees) and the Information Technology & Services industry.


(1-25 of 200)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a software company who uses Linode to host our own servers as well as selling the option to our customers to host our product with Linode.
  • Availability.
  • Options.
  • Ease of use.
  • Support response time during critical issues tends to be slow.
  • Often takes multiple tries to reach a rep who understands (or pays proper attention to) a question/problem.
  • Pricing.
Reliability, options, global data center locations.
Mentioned previously: our overall experience shows long delays before initial reply to new support tickets. Often seems techs skim or don't understand the actual problem leading to delays. These were our most recent experience, but fortunately it was on a dev cluster and didn't affect any of our customers.
Sheryl Villaroman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
We use Linode to provide e-learning platforms and services for our clients which are in the education, healthcare services, manufacturing, government and non-government institutions, the corporate, and many other organizations. Linode server is easy to deploy, it is highly secured, very cost-efficient, it helps our business grow through their incentives and discounts which other cloud providers don't offer, customer service is excellent they are friendly and responsive, and most of all servers are Linux-based, as we advocate Open Source Technology like Linux OS.
  • Security.
  • Customer Service.
  • Business Growth.
  • Continuous Improvements.
  • Highly Accessible Servers.
  • Offers a lot of plans to choose from.
  • Maybe some training offerings on their other products.
Linode is well suited for organizations who are looking for highly-secured, highly available, and easy to deploy servers.
So far, all my tickets were resolved in a very efficient, professional, and responsive manner.
Arthur Furlan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
At Configr, we provide a PaaS solution that makes it easier for web professionals to migrate their websites from shared hosting to cloud hosting - and Linode supports all our website environments. Our customers do not have technical knowledge so they can count on us to make everything simpler and easier and with Linode to make his applications stable and fast.
  • High-performance cloud computing.
  • The best uptime on the market.
  • Simple to use cloud experience
  • Linode could add a Database managed service (DBaaS).
  • Linode could make the backup routines simpler to understand.
  • Linode could add live chat support for customers.
Linode is well suited for anyone who needs a great cloud performance and stability for an affordable price. Linode provides a simple-to-use cloud experience, while it ensures the best performance for an IaaS provider and a great uptime rate so you can have the best solution within the best cost-benefit rate.
Linode provides prompt support and the technicians are able to answer complex questions regarding Linux configurations, infrastructure details and give shell commands in order to help you out where the problem really is. In some cases, when the situation demands faster action from their side, they help and work as real partners.
Score 1 out of 10
Vetted Review
Verified User
Review Source
The card that was being used on the account was actually stolen a bit ago. When we reported it to the bank and went through the fraudulent charges with the bank teller, I guess we may have accidentally disputed ONLY 2-monthly charges from Linode out of my last 3 YEARS with the company. Instead of reaching out they instantly disabled services and are making me supply documents that are totally unscary for my situation. Not only that, but they keep saying they email me but their own system says it is having issues emailing me to notify me of tickets. Secondly, when I do email them back by replying directly to the ticket email, it just bounces back more than half of the time. All this for $40 out of the hundreds almost thousands I have spent with the company.
  • Nothing
  • Support
  • Trust and Safety
  • The whole company
See first post
never used it
Jessica Hull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Linode gives us cloud infrastructure services that contribute to innovative solutions to challenges we face as an organization. We have secured great cloud servers that store our data and any document in a safe system. Data administration and analysis is reliable with Linode. Data networking across our organization and cloud services that link to our company is stable.
  • Data backup and recovery
  • Data storage management
The performance of Linode is excellent and has never failed us on any day. It effectively monitors data from external sources and transforms it for business planning. It has a great backup and recovery system that gives our workforce team trust and more time to concentrate on more productive duties. It estimates the cost of project implementation and offers the best criteria of implementing tasks at minimum cost.
The Linode customer support team is reliable and offers great support at any time when reached. It checks our performance and gives us tips on how to improve on less performed areas to improve productivity and service delivery. Lessons on the implementation program are offered in a transparent way professionally through live chat or virtual link.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We primarily use Linode for Linux servers for Web Applications. Customer-facing web portals allow customers self-service access to software downloads and to manage their licenses. Internal staff publish software installers, create a customer account, and issue licenses.
  • LAMP stack
  • Linux Servers
  • Quick Linux web application deployment
  • Uptime
  • Price
  • Quickstart templates
Linode Virtual Machines provide us [with a] quick and easy way to deploy web applications. The performance is great for small LAMP stack applications. Getting an application up and running fast is easy with Linode. A load-balanced solution spanning multiple data centers is recommended as Linode downtime though not often can be lengthy.
Linode support has been responsive and professional when we have had to contact them. Proactive monitoring would be an advantage if it was available as an integrated offering
Sienna Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used across the entire organization to develop cloud computing infrastructure. It is easy and simple to deploy with Kubernetes clusters. It controls all the networking systems across the entire company to ensure that all operational applications correspond to each other effectively. The pricing of Linode is cheaper as compared to other cloud server management tools.
  • Data synchronization across the organization.
  • Controlling versions.
  • I have not identified any new feature that can be added.
  • The feature performance is reliable.
Linode has given us effective services in hosting our servers. It has high-security tools that protect our information from landing in the wrong channels. It monitors the performance of all activities coordinated from our servers and gives feedback to our engineers when there is a problem with our systems. It accounts for any data that is stored in our servers as well as information released to our company for planning.
The support team of Linode is very reliable and always online. They offer both physical and technological virtual support when reached during problems. There is a responsive technical team that attends us when our applications are experiencing mechanical breakdowns. They have educated us on the effective and responsible handling of data and avoiding any avoidable risks.
Roseli Bianca | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Linode is a multi-cloud management system that can be more reliable for data synchronization, data analytics, and the Linode access control tools are effective. Linode is also available on a very friendly pricing module and its functions are easy on customization on the initial stage of usage. The hardware capability and the Linode features a speed of performance are excellent.
  • Excellent for company data recovery.
  • Great workflow approval solution.
  • Faster to move large data across websites.
  • Fully features for a new users is not that easy.
  • Migrating a group of data can be difficult.
  • Initial functionalities configuration can be more effective.
Linode itself is a very cheap tool and it has multiple benefits to all businesses, especially for easy data encryption, data back up, and the data recovery tools are excellent and effective. Linode can quickly move a group of different data with different formats across several platforms and very securely.
Linode support is effective for the new users who are just starting with Linode services and data backup operations, the support can be more helpful in providing effective guidance on how to generate great and quality services using the Linode features. The availability of the Linode technical support team is excellent making them the most response help desk team.
Gabrielle Conley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Linode is used by all our departments to ensure that there is an effective cloud computing infrastructure. Our web designing team highly relies on this product to host most of our websites. It is reliable and the cost of hosting can be easily afforded by the most growing business enterprise. It has powerful security tools integrated into all systems that ensure our data is safe.
  • Multi-Cloud Management
  • Monitoring data.
  • Performance Analysis
  • The current features have effective performance.
  • I have not onserved any major challenge that can affect our data.
This product has very effective tools that streamline data management infrastructure. It gives our team access controls to all our websites from the cloud with secure coding. It manages all workflows and provides reliable backup and recovery options for any information that is useful in our company. The cost of maintenance is affordable and the learning curve can easily be managed by beginners.
The customer support is very reliable and we can easily access their services. When we hit endpoint they usually offer a reliable solution to ensure that our programs keep running effectively. We can call them at any time and they are always online I have never missed them when I need their help.
November 02, 2021

Linode review

Score 9 out of 10
Vetted Review
Review Source
We currently use Linode servers in systems of critical level and high availability for our users and customers. We managed with Linode to have a high rate of performance in our services.
  • High performance servers
  • Excellent technical support
  • Web applications
  • Store highly sensitive data
I recommend it to everyone who asks me and who needs excellent support in the technological part or to run applications with high performance.
Because Linode offers good support
James Freeman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The cloud compute marketplace is increasingly crowded, and results are not always consistent - low-cost offerings can look appealing, but my experience of using Linode is that they provide consistently great performance at a price point others can't match. Their portfolio of products is ever-expanding, and yet they are really focussing on being good at a few things rather than blurring heavily into the SaaS approach. I love using Linode for my ephemeral compute requirements, especially when prototyping or performing research and development.
  • High performance Linux based compute
  • Flexible, pay as you go pricing that has become the norm in the industry
  • Great support from real human beings!
  • If you're looking for SaaS, look elsewhere, but that's not what I go to Linode for
  • Storage prices are high
If you want a robust, reliable, high-performance cloud compute solution then I personally feel that Linode is a great place to start. I find them excellent for those variable workloads that come and go, but where you need complete control over the lifecycle of your machines, and flexibility to spin new ones up and shut redundant ones down at will.
This is so rare in this day and age. Support from vendors can be so variable, and I've experienced so much SLA bound support where the SLA response really goes no further than "we had a human say they are looking into your ticket" within the SLA. Other offerings don't include support at all unless you pay a premium, and Linode's approach is a breath of fresh air.
Harry Finn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Primarily for client web servers.
  • Easy access control panel.
  • Quick and easy upscaling.
  • Fast backup and recovery/rollback process.
  • Logging improvements, metric timers, and further details made available by Longview etc.
Great for spinning up an application server quickly and at a low cost, although it would be good to have reserved instances or be able to pause billing on servers that are shutdown for a period of time.
Would be great to have a live support chat/phone to interact with for more immediate support resolution.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used Linode for hosting web servers, database servers, and Linux servers for the DEV and UAT applications. It provides a large array of services and options to customize the server usage based on the load and requirements.
  • Flexibility to increase the size of the servers based on the application load.
  • Pricing model is really good and very cost effective.
  • Ease of use to implement changes at root level based on the application-specific installations and configurations.
  • Support from the Linode team is really good and responsive.
  • Support for multiple operating systems needs improvement.
  • Documentation needs some improvement with more elaborative flow diagrams and examples about niche functionalities.
  • A considerable amount of training and study is required by the engineers to initially set up and start working on the servers.
Linode is well suited for small to medium-sized projects/enterprises. It offers a very cost-effective solution for your business-critical deployments. They have rock-solid hardware that is capable of handling large data loads while maintaining consistent performance.
Linode support team has really fulfilled its promise of 24/7/365 support. Our engineers have logged incidents related to user-level access and server deployments. Linode team has always ensured to provide the solution on the fly and helped us save a lot of time.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used Linode for database and web server deployments on Linux servers. It is a fast, powerful, and consistent solution that has helped us to easily manage critical web applications and heavy user loads with ease. It is very easy to scale the resources by performing simple steps on the dashboard.
  • Wide variety of servers and options to choose from.
  • Excellent support for fixing up the server related issues.
  • Extensive set of options available for different operating systems.
  • Very user-intuitive dashboard for managing the servers.
  • Easy to shrink and expand the server without much effort/issues.
  • Linode does not have a presence and availability in different geographic locations, hope they have the same soon.
Linode is well suited for deploying applications where project teams want flexibility and ease to make the root level changes and manage the server as per their convenience and requirements. Overall, satisfied with the performance, go for it!
Linode team is very responsive and has the knowledge to fix all types of server-related issues.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use Linode in deploying a cloud VPS with a pre-installed Azuracast application. Also, I've tried Linode for deploying Cyberpanel in a Linux VPS. As a freelance webmaster, I use the VPS for my personal project websites. Deploying a VPS at Linode is so easy and lightning fast. I can choose the location of the data center where your audience target is close to that data center location. Linode frees me from manually deploying a Linux Ubuntu variant. With its wide array of applications in the marketplace, I just have to choose how I use my VPS with the application that suits my need.
  • Many locations of datacenter
  • Wide selection of pre-installed applications in the marketplace
  • Price is very affordable.
  • User interface in the account panel is easy to understand.
  • Fast server
  • Linode provides tutorials for new users thru Youtube channel.
  • Payment is per usage, not monthly.
  • Responsive customer service
  • I have not succeeded in using the DNS of Linode with a website not hosted in their server. I hope their DNS is as user-friendly as DO and Vultr.
  • Cloud storage user interface is not as easy as DO. I want to see their cloud storage on a pay-per-usage scheme, not monthly.
  • For VPS, I wish Linode to increase the SSD space storage of their basic VPS larger than those of competitors.
Linode is great for those who want to save money even in embarking on large-scale projects. You don't need an expensive dedicated server if you have a VPS on Linode. For those who just start making websites and applications, Linode is a great place to learn by deploying a VPS with a pre-installed script and work on it until you become a master without breaking your wallet. Linode is great for SMEs. I believe Linode can handle corporate requirements but I can't talk about it as my experience with Linode is limited to my personal projects.
Linode support service is fast and responsive. One time I had a problem with an IP address that does not work with Cyberpanel's Port Number. And the customer service staff was able to fix the firewall of my VPS. Even though I am just a small-time customer, but my problem was treated with generous attention all via email exchanges.
Ben Lachman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Linode for hosting multiple projects that require simple virtual machine environments. In particular, it is useful for some of our smaller and/or more custom projects. Its affordability, plus straight forward setup process makes it appealing when compared to more expansive service offerings like Google Cloud or Amazon Web Services.
  • Extremely simple setup.
  • Backup snapshotting as an add-on feature.
  • Recovery controls for systems that are inaccessible via SSH.
  • Web interface design is clunky.
  • Knowing when to upgrade VMs is often unclear.
  • Pricing for some features feel poorly gradated.
Linode is great to have around as a long-running virtual machine for hosting small projects, proof of concepts, and as a general sandbox for in-development web services. It can also be used to tunnel TLS connections, host highly customized server environments, and serve web projects that have well-known resource requirements.
Linode's support has historically been quick, helpful, and immediately human. This last piece is a huge differentiator between Linode and other VM services. Receiving a well-written response a few minutes after you submit a request is a refreshing experience compared to the AI support bots, horrible online chat, and just a complete lack of support provided by many of the industry leaders.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Linode is essentially an excellent solution to implement cloud infrastructure and our whole organization is using this software for our cloud migration of legacy applications. It makes virtual computing easier, is flexible in using cloud servers, and has a very well-documented reference guide for all our teams to scale up quickly.
  • Robust customer support
  • Flat pricing structure for shared customers
  • Fast SSD software
  • Limited storage support for lower end plans
  • No individual file backup
  • There is no option to scale down in terms of price or resources.
Linode is created by people who have been in the tech industry for a long time, so it has an unmatchable performance index. It provides reliable hosting for a perfect pricing model. More services can be added to the stack. Examples include registration of domains, better storage support, and more downward scalability according to use.
Customer support is excellent and has helped us to reduce downtime on many days.
September 23, 2021

Linode VPS of the year!

Score 10 out of 10
Vetted Review
Verified User
Review Source
This is one platform to manage and monitor all Linux servers across our organization. It makes a single pane of glass a reality and gives us peace of mind. I like that the VPS allows more flexibility than some of the big guys for the public cloud. We use this to solve scalable and easy to deploy workloads for our dev team.
  • Customer service
  • Deployment
  • Scalability
  • More detailed walkthroughs
  • More easy to to plan downtime and maintenance
  • Gives users more status updates on health
Linode is well suited if you are a Linux shop and if you are not I would recommend going elsewhere. If you are looking for a lower budget option this is also a good fit. If you are not familiar with runbooks and Linux deploys you will want to go elsewhere.
It goes a long way to have customer service and gives us instant feedback where we missed a step or are stuck on something. This helps our team be more agile and faster deployments which lead to happier clients. This cycle has helped us stay ahead of the competition. 1st rate!
Score 10 out of 10
Vetted Review
Review Source
Linode allows me to give dedicated VPSs to my customers to solve their web hosting, email, and other needs. I use it for hosting our own corporate email and I recommend it to others in my industry looking for economical VPSs.
  • Speed of turn-up. It's instantly on!
  • Fast support.
  • Highly competent support
  • I would like to see VPSs offered in eastern Europe and Asia.
  • I would like to see cheaper bulk storage options, similar to TransIP
For most situations, Linode is a great option. However, when I need to have a site in Eastern Europe or Asia, it's just not as good as other providers. Smaller VPS's tend to not be given higher bandwidth; it seems the cheaper your VPS at Linode, the less likely you are to get decent bandwidth. For computationally-intensive work, I might as well buy a local server.
I generally do not need support, but as a very experienced Linux programmer & administrator, I can tell good support when I see it. I've seen a LOT of places with horrible support, and Linode is not one of them. They have some very technically sharp people and I'm confident when I cut a ticket that their people will know how to handle it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I used Linode dedicated CPU VPSs to back test and run algorithmic trading strategies.
  • Easy VPS instance creation and management.
  • Good uptime track record.
  • Good VPS performance.
  • Linode does not provide easy image snapshot storage like DigitalOcean. That is a greatly missed feature.
Because of its ease of use it is very well suited for prototyping/experimenting.
I did not need direct support. Linode's public documentation was enough to solve any issue that I had.
Score 9 out of 10
Vetted Review
Verified User
Review Source
[Linode is used] to run remote services for household users.
  • Ease of use
  • Straight forward billing
  • Comparable service features to "high end" providers
  • A distinguishing UI... or more detailed for advanced users or more simple for the novice users.
  • More pre-fab images to deploy.
  • More a-la-carte options per node.
I might not say "industry standard", but for someone with some knowhow that might be a bit more independent in regards to technology I would highly recommend [Linode]. for someone a bit more novice, it would be a harder recommendation even if a better value.
I've opened one case ever. very helpful. "first call fix". Very happy with the experience. and haven't needed any more since.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Linode has been a trusted provider of cloud based infrastructure to our company for over 10 years. We have seen Linode grow from a small reliable cloud provider into a full featured platform with the same reliability and support. We no longer need to worry about hosting our software in house because Linode is a more cost effective platform.
  • Support! Always quick responses from support.
  • Stability - In 10 years, I can count the downtown on one hand.
  • Easy! Need more resources? Click a button and reboot.
  • I'd like to see billing in local currency.
Linode is well suited for growth. You can easily start small while you are getting set up and Linode has everything you need to grow. More resources are readily available when needed. Linode's large worldwide footprint allows you to host where your customers are.

I find that Linodes block offerings are not as robust as they should be with a minimum block of 250gb.
I've had to contact support a number of times over the years for minor problems here and there. I have always received a prompt response that addressed the questions I asked. There were no boilerplate responses from these guys! I even called to ask for local currency once and they gave me a free month for the 'inconvenience!'
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have three primary Linode servers: one to host our main webpage and front facing user tools, another to provide backend support for our online tools, and a third for development and testing. Since the nodes are so flexible to setup and configure, we can easily add new servers, or modify existing ones, to meet our changing needs.
  • Affordable.
  • Easy to configure.
  • Reliable.
  • Easier access to support.
  • More data centers.
  • Timelier responses.
Based on our experience, Linode is perfect for businesses with modest needs, but considering how well even the most affordable server options handle traffic, I’m sure they can also handle more robust scenarios.
During the few times we’ve had server issues, Linode has been adequate in responding to our needs. Response time has been acceptable. During episodes when Linode has suffered security issues, they’ve been upfront and open explaining what has occurred.
September 13, 2021

Linode Rocks!

Denny Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Linode to host several servers. It allows us to develop and host websites for our customers and make a profit.
  • They make it extremely easy to setup and deploy server instances.
  • Pricing is very competitive.
  • They have many service/product offerings..
  • I love how they are constantly adding more services/value.
  • I wouldn't call this an improvement request as much as a want. I'd like to see Linode offer a reselling option.
  • I feel like your larger server offerings (mainly large server hard drive space) are overpriced.
  • I'd like to see better interface (built-in) for using object storage device.
The price for the service is perfect and the tech support is second to none. Plus, the service is always on point.
I haven't used your support all that often but when I do they are superb!
The features are very easily located and implemented. I love the reporting features as well.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Linode handles our hosting for a variety of applications, including incubating web applications to be marketed and intranet utilities. In a pinch, it sometimes also serves as a temporary remote desktop for contractors.
  • Customer service has always been knowledgeable enough to help us make decisions.
  • Prices are reasonable and Linode has fought to stay competitive.
  • Servers have been exceptionally stable.
  • Disk space quotas are insufficient for significant work, and block storage is too expensive
  • While fine for us, leaving an average user to manage a Linux system is a recipe for frustration
  • It would be great if the parameters for each VPS could be purchased/modified separately; some projects warrant a large CPU and low bandwidth, others the opposite
  • If a user runs a relay of some sort (such as Tor), it tends to cause problems where the user is legally responsible for any traffic passing through, but all abuse claims are filtered through Linode, frustrating them and delaying results.
We find Linode perfect for prototyping, simple web hosting, and as a temporary computer for short-term projects. In those cases, I don't think there has been any hesitation in recommending it to others. If the project requires large data storage, high reliability in the face of disasters, or the ability to only run when requested, a VPS is the wrong product. Similarly, if someone is only hosting static resources, a VPS is a good base, but there are cheaper products that require less management.
We haven't needed Linode's support very often, and given the fringe ideas that we've experimented with, they haven't always had complete answers, but we've never had any support technician be anything but completely courteous and interested enough in our projects to learn almost as much as we did about the field to make sure they could eventually get us an answer.