What users are saying about
10 Ratings
3 Ratings
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Score 8 out of 100
10 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

CTERA Edge X Series

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
Lee Taylor | TrustRadius Reviewer

QNAP NAS

I recommend the QNAP NAS device because it is a simple solution that responds to requests. Simple here does not mean that the product is insufficient, it is designed in such a way that you can easily reach a solution. For example, you can perform a failed disk replacement within 30 seconds without connecting to the interface, or you can start taking a backup of a new user without ever logging into the system.
Anonymous | TrustRadius Reviewer

Pros

CTERA Edge X Series

  • Standard File Backup
Lee Taylor | TrustRadius Reviewer

QNAP NAS

  • Ability to scale and increase storage as needed.
  • Safe RAID setups to protect on hard drive failures.
  • A lot of apps to address many aspects of business.
  • Ability to expand memory.
  • New 10GB connection available.
Tiago Mokwa | TrustRadius Reviewer

Cons

CTERA Edge X Series

  • SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
  • Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
  • Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
  • Documentation, plenty of fodder but no real tech there.
Lee Taylor | TrustRadius Reviewer

QNAP NAS

  • I've had difficulties upgrading firmwares
  • Reboot it's even very slow , like 15/20 minutes but that's not so critical
Anonymous | TrustRadius Reviewer

Support Rating

CTERA Edge X Series

No score
No answers yet
No answers on this topic

QNAP NAS

QNAP NAS 10.0
Based on 3 answers
QNAP NAS is a really good product, but I think the best part is the support for the products. Whenever I have a question or imagine something that won't happen, I can ask the support side. When the support engineer understands what I want to do, he does his best.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CTERA Edge X Series

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
Lee Taylor | TrustRadius Reviewer

QNAP NAS

Cost-effective over EMC Celerra, QNAP was chosen due to its costs and easy maintenance. QNAP can be constantly upgraded and easily maintained over many years.
Tiago Mokwa | TrustRadius Reviewer

Return on Investment

CTERA Edge X Series

  • NONE, it about put us out of business
Lee Taylor | TrustRadius Reviewer

QNAP NAS

  • POSITIVE: Very high quality NAS, durable, we sell them, then we make HW contracts for manteining them and they don't need nothing they are STRONG
  • POSITIVE: they are good looking, customer even appreciate them also in that way
  • NEGATIVE: They are slow updating and rebooting.. but that's not so negative
  • POSITIVE: There are full of functionality i think you can find like everything you may need from a NAS, also for MULTIMEDIA
Anonymous | TrustRadius Reviewer

Pricing Details

CTERA Edge X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QNAP NAS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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