TrustRadius

Helpdesk 365 vs. Inno

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helpdesk 365
Score 0.0 out of 10
N/A
A help desk solution designed to work within the Microsoft 365 framework from Cubic Logics, a solution used to automate repetitive tasks like ticket routing, prioritization, and resolution.N/A
Inno
Score 1.0 out of 10
N/A
N/AN/A
Pricing
Helpdesk 365Inno
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Helpdesk 365Inno
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
Helpdesk 365Inno
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
PowerSchool SIS
PowerSchool SIS
Score 7.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
PowerSchool SIS
PowerSchool SIS
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Helpdesk 365Inno
Likelihood to Recommend
-
(0 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
Helpdesk 365Inno
Likelihood to Recommend
Cubic Logic (Apps365)
No answers on this topic
Innovare Social Innovation Partners
I can think of no business or scenario that would benefit from any relationship with this company. They are horrible from the initial sale, to the installation, to the billing, to the customer service, to lies posted in response to unfavorable reviews of their company. Literally the worst company I have had the displeasure of dealing with in over 21 years in business.
Verified User
Anonymous
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Pros
Cubic Logic (Apps365)
No answers on this topic
Innovare Social Innovation Partners
  • switch up contracts
Verified User
Anonymous
Read full review
Cons
Cubic Logic (Apps365)
No answers on this topic
Innovare Social Innovation Partners
  • unscrupulous contract record keeping/amending documents
  • ironclad contracts that allow no buyout for things like COVID
  • billing practices where THEY got new software and could no longer autodraft but explained it like we didn't pay on time
Verified User
Anonymous
Read full review
Usability
Cubic Logic (Apps365)
No answers on this topic
Innovare Social Innovation Partners
You can't use a kiosk within a hospital that is shut down for COVID; furthermore they put the wrong ad in the wrong place (reversed two of our ads)...the public facing ad was put in the employee break room and the one intended for healthcare providers was put in the ER waiting area. We only discovered this months later when we personally visited the hospital. They did reverse them but no concession was made for their mistake.
Verified User
Anonymous
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Return on Investment
Cubic Logic (Apps365)
No answers on this topic
Innovare Social Innovation Partners
  • zero ROI...ZERO!
  • huge expense of over $23k for NOTHING
Verified User
Anonymous
Read full review
ScreenShots