TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customer Focus

    Score9.6 out of 10
    N/ACustomer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.

    $50

    # of stores and users

    myBillBook

    Score6.7 out of 10
    N/AmyBillBook billing software is Indian billing software for billing, accounting, invoicing, e-invoicing, e-way billing, and business management. The billing software is tailored for small and medium-sized businesses. myBillBook billing and accounting app software offers different subscription plans, with basic plans starting from Rs.199/ month. Features of myBillBook Billing Software Generate Professional GST &…

    $2.10

    per month per user

    Pricing
    Customer FocusmyBillBook
    Editions & Modules
    Standard
    $50
    # of stores and users
    Ultimate
    $99
    # of stores and users
    No answers on this topic
    Offerings
    Pricing Offerings
    Customer FocusmyBillBook
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$249 Site setup and trainingNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Customer FocusmyBillBook
    Online Storefront
    Comparison of Online Storefront features of Customer Focus and myBillBook
    Feature
    Customer Focus
    9.2
    1 Ratings
    16% above category average
    myBillBook
    -
    Ratings
    Product catalog & listings9.01 Ratings00 Ratings
    Product management9.01 Ratings00 Ratings
    Bulk product upload10.01 Ratings00 Ratings
    Branding9.01 Ratings00 Ratings
    Mobile storefront9.01 Ratings00 Ratings
    Product variations9.01 Ratings00 Ratings
    Website integration10.01 Ratings00 Ratings
    Visual customization9.01 Ratings00 Ratings
    CMS9.01 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Customer Focus and myBillBook
    Feature
    Customer Focus
    9.0
    1 Ratings
    16% above category average
    myBillBook
    -
    Ratings
    Checkout user experience9.01 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Customer Focus and myBillBook
    Feature
    Customer Focus
    8.0
    1 Ratings
    4% above category average
    myBillBook
    -
    Ratings
    Personalized recommendations9.01 Ratings00 Ratings
    SEO7.01 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Customer Focus and myBillBook
    Feature
    Customer Focus
    9.0
    1 Ratings
    11% above category average
    myBillBook
    -
    Ratings
    Shipping9.01 Ratings00 Ratings
    Custom functionality9.01 Ratings00 Ratings
    Best Alternatives
    Customer FocusmyBillBook
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Square Invoices
    Score9.2 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    No answers on this topic
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Customer FocusmyBillBook
    Likelihood to Recommend
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Customer FocusmyBillBook
    Likelihood to Recommend
    Customer Focus, Inc.
    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Incentivized
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    Flobiz
    Well suited for payments made to clients. All the features are very easy to use and self-explanatory. It organizes all your payable with approval and all data. Great tool and explore more features. Less suited for Overpayment made by customers. Need to add more features to solve more problems.
    Incentivized
    Read full review
    Pros
    Customer Focus, Inc.
    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Incentivized
    Read full review
    Flobiz
    • Solve Day-to-day payable problems.
    • It will tell you when the invoice is due.
    • You won't disappoint having this in your organization.
    Incentivized
    Read full review
    Cons
    Customer Focus, Inc.
    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Incentivized
    Read full review
    Flobiz
    • It needs the approvement for Overpayment made by customer.
    • Need to explore more.
    • Whatever I am using features all are good.
    Incentivized
    Read full review
    Alternatives Considered
    Customer Focus, Inc.
    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Incentivized
    Read full review
    Flobiz
    It is definitely better than Tally. As it saves your time and organizes your bills.
    Incentivized
    Read full review
    Return on Investment
    Customer Focus, Inc.
    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Incentivized
    Read full review
    Flobiz
    • Saves time. As you know time is money.
    • Organize your bills.
    • Need to add more features.
    Incentivized
    Read full review
    ScreenShots

    myBillBook Screenshots

    Screenshot of a promotional flyer.Screenshot of the GST-Compliance features of myBillBook GST billing software and invoicing softwareScreenshot of inventory management featuresScreenshot of custom invoicingScreenshot of promotional featuresScreenshot of insights from financial reports