What users are saying about
1 Rating
4 Ratings
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Score 9.3 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Sku Grid

Sku Grid does job very well at what it is supposed to do -- monitoring suppliers and syncing changes over to marketplaces. They have some features that are not as useful, like Buy Box Owner, but maybe in the future we will start using it.
John Guild | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Sku Grid
Product catalog & listings
Customer Focus
10.0
Sku Grid
Product management
Customer Focus
8.0
Sku Grid
Bulk product upload
Customer Focus
10.0
Sku Grid
Branding
Customer Focus
9.0
Sku Grid
Mobile storefront
Customer Focus
10.0
Sku Grid
Product variations
Customer Focus
10.0
Sku Grid
Website integration
Customer Focus
10.0
Sku Grid
Visual customization
Customer Focus
8.0
Sku Grid
CMS
Customer Focus
10.0
Sku Grid

Online Shopping Cart

Customer Focus
9.5
Sku Grid
Abandoned cart recovery
Customer Focus
9.0
Sku Grid
Checkout user experience
Customer Focus
10.0
Sku Grid

Online Payment System

Customer Focus
8.0
Sku Grid
eCommerce security
Customer Focus
8.0
Sku Grid

eCommerce Marketing

Customer Focus
9.7
Sku Grid
Promotions & discounts
Customer Focus
10.0
Sku Grid
Personalized recommendations
Customer Focus
9.0
Sku Grid
SEO
Customer Focus
10.0
Sku Grid

eCommerce Business Management

Customer Focus
9.2
Sku Grid
9.3
Multi-site management
Customer Focus
8.0
Sku Grid
10.0
Order processing
Customer Focus
10.0
Sku Grid
7.0
Inventory management
Customer Focus
10.0
Sku Grid
10.0
Shipping
Customer Focus
9.0
Sku Grid
Custom functionality
Customer Focus
9.0
Sku Grid
10.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Sku Grid

  • Monitoring price & stock change at a wide variety of suppliers, from Amazon to small stores.
  • Updating price & stock data at eBay just when the price was updated over at the supplier.
  • Letting us do a lot of customizations and configure repricing rules the way we want them to be.
John Guild | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Sku Grid

  • Custom support is the main issue -- they need more people.
John Guild | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Sku Grid

We have tried DSM Tool, AutoDS, Salefreaks -- they all seem very simple, but their functionality is simple as well, perhaps not enough for advanced users. Sku Grid has a sharp learning curve, but it is far more advanced and more reliable.
John Guild | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Sku Grid

  • While using it, we have increased the number of sales that we have over at eBay.
John Guild | TrustRadius Reviewer

Screenshots

Customer Focus

Sku Grid

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Sku Grid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sku Grid Editions & Modules

Edition
200 Items$14.991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Sku Grid
10.0

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