38 Ratings
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Score 8.1 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

CyberArk Privileged Account Security

The system is great for enterprise or larger IT departments or teams where temporary or full access may be given using privileged IDs. Requirements for needing local admin access is also eliminated which can help with specific Windows workstation related tasks. It can be very useful when working with remote teams or contractors who may need temporary access to a system when required.
Craig Lockley | TrustRadius Reviewer

Digital Guardian

When Digital Guardian works well, it really is fairly seamless. You may notice a tiny bit of additional lag on some programs, but for the most part, when it functions properly, it's fairly unobtrusive. Therein lies the rub...when it functions properly. We had frequent program conflicts with Digital Guardian. We had one issue that caused Digital Guardian to completely cripple Microsoft Outlook, and similarly cripple Microsoft Excel. It took Digital Guardian weeks to even release any kind of fix for the issue, and the first several fixes did not, in fact, resolve the issue. We ended up having to completely remove it from our environment and are still waiting for a confirmed more stable version, as it simply caused far too much disruption to our user base, and also consumed an extremely large amount of time from our admins dealing with user issues related to these problems.
Kurt Ferguson | TrustRadius Reviewer

Pros

CyberArk Privileged Account Security

  • Automatically discover new servers on the network and take control of the local admin password by vaulting it and ensuring nobody knows the password. A different password on every server.
  • Automatically roll the password in a configurable manner - after each use, after a certain period of time, etc.
  • Track and govern sensitive account usage by ensuring only properly authorized users can access the vault and obtain the credentials and then monitor usage.
Anonymous | TrustRadius Reviewer

Digital Guardian

  • Email data leaks - DLP software must prevent certain actions to work well. Let's say you try to copy and paste an SS # to an email, or upload sensitive data to your personal email account. Guardian Edge can prevent that, and then alert administrators that it happened
  • Unauthorized file copies - Guardian Edge can also prevent users from copying files from a sensitive restricted area to somewhere else where they might be able to more easily exfiltrate it. A good example would be from a company file share to a less secure server or their own home drive
  • Alerting Administrators of suspicious activities - Any time a user uploads a file to an upload service or personal email, it is logged and reported as an event to be reviewed. If it found nothing in scanning the data, it will still notify you that it happened so you can review it yourself to confirm it wasn't a false negative.
Kurt Ferguson | TrustRadius Reviewer

Cons

CyberArk Privileged Account Security

  • GUI - right now everything is on one page/dashboard. Some level of folder/Safe type view would be great
  • More options when storing passwords - especially for network based passwords
  • Better integrations with vendors like Cisco so that admins dont need to really get the password from the vault (think Last Pass type add on)
Anonymous | TrustRadius Reviewer

Digital Guardian

  • Program Conflicts - DLP software can often cause undesirable effects in programs, and Digital Guardian is no exception here. We had substantial issues with it locking up Microsoft Outlook and Microsoft Excel.
  • Excessive false positives - If you don't tune the software properly, you may end up reviewing a lot of non-critical items, and that can lead to lots of extra admin time for fairly benign occurrences.
  • Frequent program updates - Digital Guardian issues hotfixes and patches for their software frequently, and often times those updates will fix one problem, but cause another problem
  • Reverting to older versions - We frequently had to revert to older versions after testing a fix for an issue, because the new fix would break something else. This became very frustrating to end users, administrators, and management.
Kurt Ferguson | TrustRadius Reviewer

Support Rating

CyberArk Privileged Account Security

CyberArk Privileged Account Security 8.4
Based on 7 answers
Customer support and technical support have always been great when we require assistance. Especially when we come across issues that we're not familiar with.
Larissa Ruelas | TrustRadius Reviewer

Digital Guardian

No score
No answers yet
No answers on this topic

Alternatives Considered

CyberArk Privileged Account Security

It is known as one of the safest products in the market. It has good support and is also available as on-premise. You can run it virtually on VMWare (and probably on other hypervisors as well). You can have a second instance on bare metal and that makes it a very safe system.
Anonymous | TrustRadius Reviewer

Digital Guardian

DG is the only DLP platform I've used at my current employer. I used it at my previous employer as well, and we ended up abandoning future deployments of it due to many problems caused by it, especially with web browsers. This was in 2015, rather than the 2018 version I used with my current employer, but I feel it still warrants mentioning. DG works great...when it works. When it doesn't, it's a disaster.
Kurt Ferguson | TrustRadius Reviewer

Return on Investment

CyberArk Privileged Account Security

  • Decreased the probability of an external cyber attack to privileged accounts..
  • Management can control privileged account life cycle management more effectively
  • Recording privileged sessions allows our organization to play back exactly the point of a breach or malicious behavior
  • Automated system to manage and verify passwords, as privileged accounts are constantly created and deleted
  • Automatic PWD change functionality will substantially decrease probability of PWD theft or misuse.
Sujeet Swain | TrustRadius Reviewer

Digital Guardian

  • Lost work hours - We lost lots of work hours due to admins having to troubleshoot program issues, and also manually remove DG agents from machines so that users could get back to work.
  • No DLP protection because we had to mass uninstall it - We ended up pulling DG from our entire environment because of the problems it caused with Excel and Outlook. DG acknowledged this was absolutely their fault, but it took them quite a while to issue a fix, and the first several did not actually resolve the problem. We simply did not have the time or patience to beta test their software for them. As a result, our users have to run with no DLP protection, just so they can actually work.
  • Negative perception of IT - DG actually ended up giving the IT Department quite a black eye. Users were nervous any time we mentioned we were doing software maintenance or patching, because they were fearful that some new problem was going to be introduced and they wouldn't be able to do their jobs. It has taken time and many hours to repair that trust.
Kurt Ferguson | TrustRadius Reviewer

Pricing Details

CyberArk Privileged Account Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Digital Guardian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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