Cyren DNS Security (Cyren Web Security) vs Sophos Secure Web Gateway (discontinued)

• Category Control in multiple languages.
• Simple interface controls whever I am.
• Swift and experienced support team.

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• When IT Admins need to deploy virtually.
• When IT Admins want to have high availability without an extra cost (via the Virtual Appliance Deployment).
• When IT Admins want to control and give the internet fair use within the organization.

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• Some enhancements to filetype control as PDF's can be flagged wrongly preventing download as executables
• Quicker log updating on the fly error checking.

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• Administrator Permissions: There's not enough granularity on the administrative side. We ran into an issue where we wanted to restrict junior admins from being able to see traffic per user. But in doing so, it also prevented them from adusting some other settings they had to have access to, like setting exceptions for sites.
• CA Database: I occasionally run into issues where the list of certificate authorities in the appliance is not up to date, and I have to manually add a CA. These aren't rare, never-heard-of authorities, either, but they are usually subsidiaries of one of the major ones.
• Feedback: Sometimes it takes some good detective skills to track down why a legitimate site isn't working. It's often because of content hosted elsewhere (images, for example), but the reports aren't always clear as to what actually gets blocked. It takes some trial and error sometimes to unblock something that should be okay for our business.

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• Protected against some dangerous day zero threats.

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• We have not had a single instance of malware since installing Web Gateway. We have other ways to prevent infections and attacks, of course, so this is just one tool in the box, but we had a handful before this from people visiting sites they should not have. Web Gateway has prevented those, at least.
• There was some pushback initially as users had to deal with some business sites not working (usually due to CA problems). After the initial growing pains, however, we've seen very few other problems.
• The appliance updates itself, in the middle of the night, so that reduces some overhead and planned downtime.

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