Likelihood to Recommend Darktrace is a product well suited for the vast majority of infrastructures and helps monitoring and responding to threats based on the network in a very elastic way. This is a product based on on-premise infrastructures that hosts its machines locally, of course it can be technically difficult to monitor an entire On-Cloud infrastructure but even there there's room for sensors and monitoring, not to mention the SaaS and mail integration that completes the product.
Read full review DS is fantastic for big and large-medium companies, it has many very featured functions and works very well. It's a little bit expensive for small and little-medium companies.
Read full review Pros Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network. Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation. Darktrace comes with it autonomous AI model detection and responses capabilities. Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network. Read full review We found company emails used for personal uses. We found internal documents in deep web. We found news and information about the company managers on social media not delivered by the company. Read full review Cons There are few areas that I would say need to be improved; their customer support portal allows you to log tickets with any suggestions or things you feel the product is missing, and they will generally show you how to achieve what you want, or in some cases, introduce it as a feature in a later update. Read full review I'd like to have still more features for searching on social media. I'd like to have a better interface for configuration. It's expensive for middle and small companies, I'd like to have a reduced-features version for them. Read full review Likelihood to Renew It's a powerfull product that help administrators to provide email security to our organization.
Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.
They're improving the product releasing continuous updates and have mobile phone app to manage it.
Read full review Solved the problems of my customers and permitted to clearly demonstrate these problems to management.
Read full review Usability Darktrace comes with a simple usability interface with easy navigation and organisation.
Read full review It's very easy to use, also non-technical users can understand the information to use for search and results, initial configuration is less easy to configure but just a little.
Read full review Support Rating Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
Read full review They are very available and competent, in addition, they used people with a good knowledge of the Italian language that helped very much, especially with the first customer.
Read full review Implementation Rating As I said: ease of use, scanningg of deep web and social media, results easy to understand and use.
Read full review Alternatives Considered We did NOT select Darktrace.
OSSIM /AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
Read full review The other product didn't have searches on Social Media.
Read full review Return on Investment One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network. If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind. You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic. Read full review DS gave more visibility on the company cyber exposure. Results of DS searches helped to solve security holes in people's behaviour. Company management reached more awareness about company cyber exposure. Read full review ScreenShots