| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Desk365 | Score8.2 out of 10 | Mid-Size Companies (51-1,000 employees) | Desk365 is a Help Desk platform for managing customer-support requests and internal IT issues. It centralizes tickets from Microsoft Teams, email, web widgets, embedded forms, and a customer portal in a unified agent inbox. Key Capabilities Ticket management: Agents can organize requests using custom fields, forms, views, departments, tasks, canned responses, watchers, and configurable agent roles. Routing and service levels: Rule-based and round-robin… | $16 per month per agent |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | Discount available for annual billing. | ||||||||||
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| Considered Both Products | Chose Desk365 Desk365 is a far superior product. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Small Businesses |  Intercom Score7.5 out of 10 |
| Medium-sized Companies |  LiveAgent Score8.7 out of 10 |
| Enterprises |  Front Score9.2 out of 10 |
| All Alternatives | View all alternatives |
| Desk365 | |
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| Likelihood to Recommend | 8.2 |
| Usability | 8.2 |
| Support Rating | 9.1 |
