Development Dimensions International vs. Medallia Agent Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Development Dimensions
Score 6.0 out of 10
N/A
Development Dimensions International (DDI) is a talent management consulting company, offering Leadership Development training modules and Talent Assessments.N/A
Medallia Agent Connect
Score 6.8 out of 10
N/A
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A
Pricing
Development Dimensions InternationalMedallia Agent Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Development DimensionsMedallia Agent Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Development Dimensions InternationalMedallia Agent Connect
Top Pros
Top Cons
Features
Development Dimensions InternationalMedallia Agent Connect
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Development Dimensions International
8.3
1 Ratings
10% above category average
Medallia Agent Connect
-
Ratings
Corporate goal setting9.01 Ratings00 Ratings
Subordinate goal setting8.01 Ratings00 Ratings
Individual goal setting8.01 Ratings00 Ratings
Performance tracking8.01 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Development Dimensions International
8.5
1 Ratings
7% above category average
Medallia Agent Connect
-
Ratings
Performance plans9.01 Ratings00 Ratings
Performance improvement plans8.01 Ratings00 Ratings
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User Ratings
Development Dimensions InternationalMedallia Agent Connect
Likelihood to Recommend
10.0
(1 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Development Dimensions InternationalMedallia Agent Connect
Likelihood to Recommend
Development Dimensions International
When I got hired on at my company, we needed some quick wins and instant content to get some of the initiatives going. Having the facilitator and participant materials all ready to go (Training in a box) was extremely helpful. What would have taken me years to put together myself, I was able to put together in a few months. The materials are very user friendly.
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Medallia
The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
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Pros
Development Dimensions International
  • I enjoyed the process of getting certified to teach topics from DDI. Our master instructor was excellent. He gave wonderful feedback and provided an environment where we could practice our skills and be ready to teach.
  • The facilitator and participant materials are very professional and well laid out. They are easy to follow. Especially as a facilitator of the course. The facilitator guide provides very detailed content of what to say and how to teach the topic.
  • I love the additional job aids, videos, surveys and reinforcement of training tools they provide for you to use with your learners. They also are provided in various formats (mobile, hard copy, etc.)
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Medallia
  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
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Cons
Development Dimensions International
  • Some of the courses are a bit out of date. They don't always stay up with the times of current trends in the business world.
  • I would like to have the option of using the participant materials in a mobile format instead of having to call in and order hard copy participant materials for each course I teach.
  • I would like to see more courses converted to Industrial format. I work for an Industrial type company and some of the courses are not relevant or do not hit home for our learners. They say they cannot relate to the case studies, videos, etc.
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Medallia
  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
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Support Rating
Development Dimensions International
No answers on this topic
Medallia
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
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Alternatives Considered
Development Dimensions International
I like OpenSesame for the numerous options of topics you have to choose from. However, my DDI rep really helped me drill down the topics we needed to focus on. DDI simplified the process for me so it was not so confusing on where to start and what to use. We mapped out a plan together on how to support our employees and leaders in their development.
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Medallia
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
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Return on Investment
Development Dimensions International
  • We are a part of a dealer network. Before we rolled out the training and materials using DDI, we ranked 38 out of 52 dealers for our dealer loyalty score. We are now ranked #2.
  • We are seeing our leaders confidence go up. They feel much more confident in how to lead their teams. The environment within the teams has improved. They are having more effective conversations with team members. 1x1s are happening in a more consistent basis.
  • Our leaders have more tools than they have had before in how to lead and support their teams. Checklists, templates, surveys, etc.
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Medallia
  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
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