Dialpad Support

Dialpad Support

Dialpad Support

78 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Dialpad Support	Score 9.1 out of 10	N/A	Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.	$80 per month per user

Pricing

Dialpad Support

Editions & Modules

Essentials: $80
per month per user
Advanced: $115
per month per user
Premium: $150
per month per user

Offerings

Pricing Offerings
Dialpad Support
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Dialpad Support
Considered Both Products	Dialpad Support Verified User Team Lead Chose Dialpad Support I have not used another software like Dialpad before Incentivized Helpful? Verified User Employee Chose Dialpad Support Dialpad is so much better than Sisco. Oh my, when I had to use that there were always major outages. At the time i worked for a phone company that was based off of commission so once Sisco when out, so did my money. It was so aggravating. I have never had a issue with Dialpad … Incentivized Helpful? AF Aracely Felix Patient Care Coordinator Chose Dialpad Support Dialpad support stacks up against Ringcentral in their AI features. Dialpad offers real time voice transcripts that aid in better understanding that patients needs if we are not able to fully hear them due to inhouse noise/connection. This built in voice intelligence helps us … Incentivized Helpful? OG Otto Garcia CSR Chose Dialpad Support It differs by knowing your business and giving a resolution to the call that pertains to the business Incentivized Helpful? Verified User General Manager Chose Dialpad Support That was 3 years ago and They didn't have Ai at that time. But only reason why we did not choose Genesys was, it required Gateway systems set in our office which did not meet our BCP requirement Incentivized Helpful? MM Miguel Medrano IT, Communications and Marketing HEad Chose Dialpad Support Dialpad has better reporting, great visibility, better user friendliness and great CRM integrations for our agents. Incentivized Helpful? Verified User Administrative Assistant Chose Dialpad Support Dialpad Support is superior to both Avaya and Genesys, because only Dialpad offers a automatic transcribing system during and after the call. It also is very easy to use and can send text messages during a call. The only thing that needs improvement on Dialpad is the interval … Incentivized Helpful? Verified User Employee Chose Dialpad Support We looked at Aria, but we already had Dialpad Support and decided just to move forward with more features. I think the familiarity with the Dialpad app and the basic features made the addition of new features a much more seamless process rather than attempting to try dual … Incentivized Helpful? MOHAMMAD ASHIK ALI Senior Developer Chose Dialpad Support price mainly and they had voicemail transcription and a reliable mobile app. More functionality and reliability and Dialpad Support had all the features we needed and onboarding was super easy. Overall, the experience with Dialpad is quite positive. We came from another in … Incentivized Helpful? KM Karly Mulligan Compliance Consultant Chose Dialpad Support I think Dialpad Support works better than the other phone systems we have used in the past. The only thing I prefer with Phone Burner versus Dialpad is the ability to pre-load lists in which you can dial out on or send mass texts out at once (like how can you email out in Phone … Incentivized Helpful? Verified User Employee Chose Dialpad Support Because I have not used or evaluated any similar products, I can't comment on how they stack up. Incentivized Helpful? Anthony Song Account Executive Chose Dialpad Support I haven't used Zendesk much, but overall, I felt the UI was a little bit more intuitive with Dialpad Support. Incentivized Helpful? ZH zach hester SVP advisory Chose Dialpad Support Dialpad is the clear front runner here. none of those competitors has the features Dialpad has Incentivized Helpful? Stephanie Sava Sr Help Desk Analyst/Phone System Administrator Chose Dialpad Support Dialpad Support is far and away the better of the 3: - Ease of use for the admin and the end-user is top-notch (the others were incredibly difficult to navigate and use) - call quality has never been better - analytics is my favorite - so much more comprehensive than what … Incentivized Helpful? Verified User Manager Chose Dialpad Support Much more flexible, reliable, and agile in responding to current business needs and rapid changes. Incentivized Helpful? Verified User Manager Chose Dialpad Support Dialpad Support was able to do the screen scrape during a recorded call which was not available in air call when we looked at them Incentivized Helpful? Verified User Administrator Chose Dialpad Support Dialpad and Ringcentral (along with most Cloud VOIP services) are all very similar now and the only difference is their unique approach to the interface. In most cases we would go with a brand that is well know or a common name among other institutions. Dialpad brings a sense … Incentivized Helpful? Verified User C-Level Executive Chose Dialpad Support We only used GTB like a PTS phone solution and there were hardware costs that we won't have with Dialpad Ai Contact Center. Incentivized Helpful? Verified User Account Manager Chose Dialpad Support More convenient to use Incentivized Helpful? Ryan Mays Division Manager Chose Dialpad Support Cost, breadth of services, customer support, flexibility in reporting and analytics, less downtime and more productivity. It has just about everything we need in a contact management software. The call center live dashboard is customizable, the call history is in real time … Helpful? Verified User Representative Chose Dialpad Support I have only used one other product aside from Dialpad Contact Center; it was called "Office@Hand Phone-Ringcentral". It does not compare to Dialpad; it only has the main functionalities of an office phone. Incentivized Helpful? Verified User Director Chose Dialpad Support Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is … Incentivized Helpful? Verified User Employee Chose Dialpad Support Dialpad is on a different level or if not, just the same. Incentivized Helpful?

Features

Dialpad Support

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Dialpad Support 8.3 38 Ratings 1% below category average
Agent dashboard	8.638 Ratings
Validate callers	8.635 Ratings
Outbound response	8.935 Ratings
Call forwarding	8.937 Ratings
Click-to-call (CTC)	8.635 Ratings
Warm transfer	8.032 Ratings
Predictive dialing	7.225 Ratings
Interactive voice response	8.332 Ratings
REST APIs	7.717 Ratings
Call scripts	8.028 Ratings
Call tracking	8.034 Ratings
Multichannel integration	8.325 Ratings
CRM software integration	8.425 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Dialpad Support 8.4 38 Ratings 2% above category average
Inbound call routing	8.037 Ratings
Omnichannel inbound routing	8.520 Ratings
Recording	8.636 Ratings
Quality management	8.632 Ratings
Call analytics	8.636 Ratings
Historical reporting	8.635 Ratings
Live reporting	8.932 Ratings
Customer surveys	7.517 Ratings
Customer interaction analytics	8.323 Ratings

Best Alternatives
	Dialpad Support
Small Businesses	CloudTalk Score 8.3 out of 10
Medium-sized Companies	CloudTalk Score 8.3 out of 10
Enterprises	Bright Pattern Contact Center Score 8.8 out of 10
All Alternatives	View all alternatives

User Ratings
	Dialpad Support
Likelihood to Recommend	8.9 (39 ratings)
Likelihood to Renew	9.1 (3 ratings)
Usability	8.1 (19 ratings)
Support Rating	1.0 (1 ratings)

User Testimonials
	Dialpad Support
Likelihood to Recommend	Dialpad We have a mix of Dialpad Support and regular Departments in Dialpad Support - we mostly use Dialpad Support for our high-volume area or areas we need to keep track of in more detail. In our smaller clinics, with few staff, Dialpad Support doesn't make sense to use to we have them setup as Departments instead. Incentivized Stephanie Sava Sr Help Desk Analyst/Phone System Administrator Read full review
Pros	Dialpad The ease of use and integration into our local IT infrastructure It improved business process agility especially for the work from home agents It improved our customer relations/service with fewer dropped calls It gives managers better reporting capabilities and call usage statistics Ryan Mays Division Manager Read full review
Cons	Dialpad Live Dashboard should show more Bigger text otherwise agent cannot see by big monitors located in office! Waiting for Dialpad Ai which will never available in Japan Never understand the call journey who hung up the phone When PC shut down, agent should be Off duty but still Available and call rings. Support chat use weird Japanese Never provide update information beforehand which sometime make confusion and troubles that Google cloud platform made Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Dialpad I have never had any issues with getting a problem resolved. The dialpad support team is responsive and extremely helpful. As busy as our business is getting, having the AI transcripts and call recordings aid us in being more task productive when helping patients. Other than the patient aspect of it, having no hardware maintenance is amazing Incentivized AF aracely felix Patient Care Coordinator Read full review
Usability	Dialpad I always get great customer service when I need help. Even if i just decide to chat online instead of calling in. The reps are always so nice and the customer service is always amazing. I have never had any complaints. Usually my issues are pretty simple and they never make it harder than it needs to be Incentivized Verified User Anonymous Read full review
Support Rating	Dialpad I have never contacted support. Incentivized AF aracely felix Patient Care Coordinator Read full review
Alternatives Considered	Dialpad We looked at Aria, but we already had Dialpad Support and decided just to move forward with more features. I think the familiarity with the Dialpad app and the basic features made the addition of new features a much more seamless process rather than attempting to try dual software. Incentivized Verified User Anonymous Read full review
Return on Investment	Dialpad The callback feature has saved clients a lot of hold time The voicemail system has allowed cases to be handled properly by client's being able to leave a message for the proper agent The Ai transcript feature has helped dozens of agents, as well as the company, avoid a lot of hassle, time, and lost money due to verifying conversations and information that normally would be much harder to confirm without it Incentivized Verified User Anonymous Read full review
ScreenShots