| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Dialpad Support | Score9 out of 10 | N/A | Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history. | $95 per month per user |
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| Additional Details | Discount available for annual billing. | ||||||||||
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| Considered Both Products | Chose Dialpad Support Dialpad has better reporting, great visibility, better user friendliness and great CRM integrations for our agents. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Support It differs by knowing your business and giving a resolution to the call that pertains to the business Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Support price mainly and they had voicemail transcription and a reliable mobile app. More functionality and reliability and Dialpad Support had all the features we needed and onboarding was super easy. Overall, the experience with Dialpad is quite positive. We came from another in … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Support I think Dialpad Support works better than the other phone systems we have used in the past. The only thing I prefer with Phone Burner versus Dialpad is the ability to pre-load lists in which you can dial out on or send mass texts out at once (like how can you email out in Phone … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Support I haven't used Zendesk much, but overall, I felt the UI was a little bit more intuitive with Dialpad Support. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Dialpad Support Dialpad is the clear front runner here. none of those competitors has the features Dialpad has Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Dialpad Support Dialpad support stacks up against Ringcentral in their AI features. Dialpad offers real time voice transcripts that aid in better understanding that patients needs if we are not able to fully hear them due to inhouse noise/connection. This built in voice intelligence helps us … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Dialpad Support Dialpad Support is far and away the better of the 3: - Ease of use for the admin and the end-user is top-notch (the others were incredibly difficult to navigate and use) - call quality has never been better - analytics is my favorite - so much more comprehensive than what … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Support Cost, breadth of services, customer support, flexibility in reporting and analytics, less downtime and more productivity. It has just about everything we need in a contact management software. The call center live dashboard is customizable, the call history is in real time … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Support Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
93% Would buy again 37 Answers | |
| Delivers good value for the price | |
94% Delivers good value for the price 30 Answers | |
| Happy with the feature set | |
95% Happy with the feature set 38 Answers | |
| Lived up to sales and marketing promises | |
85% Lived up to sales and marketing promises 23 Answers | |
| Implementation went as expected | |
97% Implementation went as expected 31 Answers | |
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| Small Businesses |  Zendesk Talk Score8.2 out of 10 |
| Medium-sized Companies |  Genesys Multicloud CX (discontinued) Score8 out of 10 |
| Enterprises |  Bright Pattern Contact Center Score8.3 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 8.7 |
| Likelihood to Renew | 9.1 |
| Usability | 8.4 |
| Support Rating | 1.0 |
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