I love it
March 25, 2025

I love it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Support

Dialpad as been an amazing system. I handle all of my work calls on there. Even if i did have an issue as to me not being able to hear callers, support helps me rather quickly! I love that if i accidentally miss a call i get a HUGE notification on my window so I can know that it was missed.

Pros

  • Notifies of missed calls
  • Connection
  • Being able to dial out

Cons

  • I would prefer to have different ringtones
  • Being able to dial buttons when on a call
  • N/A
  • Decreased agent wrap time
  • Reduction in average handle time
  • Not a lot of aftercall work
I always get great customer service when I need help. Even if i just decide to chat online instead of calling in. The reps are always so nice and the customer service is always amazing. I have never had any complaints. Usually my issues are pretty simple and they never make it harder than it needs to be.
Dialpad is so much better than Sisco. Oh my, when I had to use that there were always major outages. At the time i worked for a phone company that was based off of commission so once Sisco when out, so did my money. It was so aggravating. I have never had a issue with Dialpad where my phone has gone completely out

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

Yes

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

i have to dial out and make calls a lot. I rarely have issues doing that

Dialpad Support Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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