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DidTheyReadIt (discontinued) vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DidTheyReadIt (discontinued)

    Score5 out of 10
    N/ADidTheyReadIt was a simple sales email tracking app, now defunct.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    DidTheyReadIt (discontinued)Manhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DidTheyReadIt (discontinued)Manhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    DidTheyReadIt (discontinued)Manhattan Active Customer Engagement
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    Mailtrack
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    Score9.7 out of 10
    Customer.io
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    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    DidTheyReadIt (discontinued)Manhattan Active Customer Engagement
    Likelihood to Recommend
    5.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    DidTheyReadIt (discontinued)Manhattan Active Customer Engagement
    Likelihood to Recommend
    Discontinued Products
    It does its job but there are better looking and easier to use tools to do it.
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Tracks opens well
    • Timely
    • Accurate
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Not the best looking UI
    • Looks old
    • Manual process where many competitors do this automatically.
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Outreach does a very good job and looks better, SalesLoft tracks more accurately and is easier to use.
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Allowed me to know if emails were being received.
    • Allowed me to know if email addresses were valid.
    • Forced me to CC their program on every email I wanted tracked.
    • Prevented the receiver of the email from knowing the email was being tracked.
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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