1 Rating
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Score 6 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Digital Guardian

When Digital Guardian works well, it really is fairly seamless. You may notice a tiny bit of additional lag on some programs, but for the most part, when it functions properly, it's fairly unobtrusive. Therein lies the rub...when it functions properly. We had frequent program conflicts with Digital Guardian. We had one issue that caused Digital Guardian to completely cripple Microsoft Outlook, and similarly cripple Microsoft Excel. It took Digital Guardian weeks to even release any kind of fix for the issue, and the first several fixes did not, in fact, resolve the issue. We ended up having to completely remove it from our environment and are still waiting for a confirmed more stable version, as it simply caused far too much disruption to our user base, and also consumed an extremely large amount of time from our admins dealing with user issues related to these problems.
Kurt Ferguson | TrustRadius Reviewer

Proofpoint Insider Threat Management (ObserveIT)

  • Especially if you are working in the banking area, IT workers must use ObserveIT to provide more detailed evidence to audits.
  • You don't need to give a firewall permission to a client, you can easily do it by giving permissions to the ObserveIT server. By doing this, you will be able to understand why he/she needs this permission without asking.
Anonymous | TrustRadius Reviewer

Pros

Digital Guardian

  • Email data leaks - DLP software must prevent certain actions to work well. Let's say you try to copy and paste an SS # to an email, or upload sensitive data to your personal email account. Guardian Edge can prevent that, and then alert administrators that it happened
  • Unauthorized file copies - Guardian Edge can also prevent users from copying files from a sensitive restricted area to somewhere else where they might be able to more easily exfiltrate it. A good example would be from a company file share to a less secure server or their own home drive
  • Alerting Administrators of suspicious activities - Any time a user uploads a file to an upload service or personal email, it is logged and reported as an event to be reviewed. If it found nothing in scanning the data, it will still notify you that it happened so you can review it yourself to confirm it wasn't a false negative.
Kurt Ferguson | TrustRadius Reviewer

Proofpoint Insider Threat Management (ObserveIT)

  • Takes screen captures of user's activities to understand suspicious activities better.
  • User friendly management interface makes it better.
  • Ease of upgrading all of the related servers and its agent.
Anonymous | TrustRadius Reviewer

Cons

Digital Guardian

  • Program Conflicts - DLP software can often cause undesirable effects in programs, and Digital Guardian is no exception here. We had substantial issues with it locking up Microsoft Outlook and Microsoft Excel.
  • Excessive false positives - If you don't tune the software properly, you may end up reviewing a lot of non-critical items, and that can lead to lots of extra admin time for fairly benign occurrences.
  • Frequent program updates - Digital Guardian issues hotfixes and patches for their software frequently, and often times those updates will fix one problem, but cause another problem
  • Reverting to older versions - We frequently had to revert to older versions after testing a fix for an issue, because the new fix would break something else. This became very frustrating to end users, administrators, and management.
Kurt Ferguson | TrustRadius Reviewer

Proofpoint Insider Threat Management (ObserveIT)

  • You need to make a better optimization work on its database servers. It may cause problems working itself properly.
  • After upgrading its agents, it may give some false positive alerts like "Agent not reporting" while it reporting.
  • Archiving technology must be improved. When you restart that appliance, it needs more tuning on it to make it right.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Digital Guardian

No score
No answers yet
No answers on this topic

Proofpoint Insider Threat Management (ObserveIT)

Proofpoint Insider Threat Management (ObserveIT) 8.0
Based on 1 answer
It depends on the our needs actually. Audit has big space on our environment, so we need to put anything infront of them clearly. ObserveIT makes it perfectly.
Anonymous | TrustRadius Reviewer

Support Rating

Digital Guardian

No score
No answers yet
No answers on this topic

Proofpoint Insider Threat Management (ObserveIT)

Proofpoint Insider Threat Management (ObserveIT) 10.0
Based on 2 answers
Easy to access them, immediate response and huge knowledge make them nearly perfect. Also their supports have great sense of humour :)
Anonymous | TrustRadius Reviewer

Alternatives Considered

Digital Guardian

DG is the only DLP platform I've used at my current employer. I used it at my previous employer as well, and we ended up abandoning future deployments of it due to many problems caused by it, especially with web browsers. This was in 2015, rather than the 2018 version I used with my current employer, but I feel it still warrants mentioning. DG works great...when it works. When it doesn't, it's a disaster.
Kurt Ferguson | TrustRadius Reviewer

Proofpoint Insider Threat Management (ObserveIT)

Forcepoint Insider Threat is a new product and also it supports DLP(we were using Forcepoint DLP), that's why we did trial of this. As I said before, it's a new product on this area and its support level were low, on the other hand ObserveIT vendors gave support when we had a problem. That was the key point on our decision.
Anonymous | TrustRadius Reviewer

Return on Investment

Digital Guardian

  • Lost work hours - We lost lots of work hours due to admins having to troubleshoot program issues, and also manually remove DG agents from machines so that users could get back to work.
  • No DLP protection because we had to mass uninstall it - We ended up pulling DG from our entire environment because of the problems it caused with Excel and Outlook. DG acknowledged this was absolutely their fault, but it took them quite a while to issue a fix, and the first several did not actually resolve the problem. We simply did not have the time or patience to beta test their software for them. As a result, our users have to run with no DLP protection, just so they can actually work.
  • Negative perception of IT - DG actually ended up giving the IT Department quite a black eye. Users were nervous any time we mentioned we were doing software maintenance or patching, because they were fearful that some new problem was going to be introduced and they wouldn't be able to do their jobs. It has taken time and many hours to repair that trust.
Kurt Ferguson | TrustRadius Reviewer

Proofpoint Insider Threat Management (ObserveIT)

  • As I previously mentioned about this, we were able to give more detailed evidence to the Internal/External Audit team. Audit teams were understanding all of the logs better.
  • A new feature with the newer version of it, like UEBA, we can find the riskier users by looking user's suspicious activities. This feature gave ObserveIT more credit on our bank.
  • Actually, there were no negative impacts on our objectives.
Anonymous | TrustRadius Reviewer

Pricing Details

Digital Guardian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Proofpoint Insider Threat Management (ObserveIT)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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