DigitalGenius vs. Manhattan Active Customer Engagement

DigitalGenius

Manhattan Active Customer Engagement

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DigitalGenius	N/A	Enterprise companies (1,001+ employees)	According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London…	N/A
Manhattan Active Customer Engagement	Score8 out of 10	N/A	A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.	N/A

Pricing

DigitalGenius

Manhattan Active Customer Engagement

No answers on this topic

Pricing Offerings
DigitalGenius	Manhattan Active Customer Engagement
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT.

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Best Alternatives
	DigitalGenius	Manhattan Active Customer Engagement
Small Businesses	No answers on this topic	Simplify360 Score7.8 out of 10
Medium-sized Companies	Khoros Service Score8.5 out of 10	Customer.io Score9.1 out of 10
Enterprises	Brand Embassy (discontinued) Score7.9 out of 10	SAP Service Cloud Score8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DigitalGenius	Manhattan Active Customer Engagement
Likelihood to Recommend	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	DigitalGenius	Manhattan Active Customer Engagement
Likelihood to Recommend	DigitalGenius No answers on this topic	Manhattan Associates The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function. Incentivized Verified User Read full review
Pros	DigitalGenius No answers on this topic	Manhattan Associates Permanently Adaptive. Seamlessly Integrated. Greater Visibility. Incentivized Verified User Read full review
Cons	DigitalGenius No answers on this topic	Manhattan Associates User Interface. Data Security. API's Incentivized Verified User Read full review
Alternatives Considered	DigitalGenius No answers on this topic	Manhattan Associates Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers. Incentivized Verified User Read full review
Return on Investment	DigitalGenius No answers on this topic	Manhattan Associates Implementation of the whole supply chain and fulfilment. Better Data Management. Effective use of configurations. Incentivized Verified User Read full review
ScreenShots	DigitalGenius Screenshots

DigitalGenius vs. Manhattan Active Customer Engagement

DigitalGenius

Manhattan Active Customer Engagement

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