TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dispatch

    Score5 out of 10
    N/ADispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from their mobile phones.N/A

    Planon Universe

    Score8 out of 10
    N/APlanon is a provider of Smart Sustainable Building Management software, offering a software platform that combines configurable standard software with integration technology, proven best practices and professional services. The Planon platform includes a cloud service, IoT technology, and standardised development tools for customers or third parties. Planon provides an array of software solutions and best practices for different types of organisations and…N/A
    Pricing
    DispatchPlanon Universe
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DispatchPlanon Universe
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    DispatchPlanon Universe
    Small Businesses
    Kickserv
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DispatchPlanon Universe
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DispatchPlanon Universe
    Likelihood to Recommend
    Dispatch, Inc.
    Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
    Incentivized
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    Planon
    It's best suited for IWMS like Manufacturing system or Facilities Management, it's highly used in facility management, it's great Space Management having an option of CAD is very useful and Asset Lifecycle Maintenance provide you the great way to optimize the maintenance and helps is great decision driven for optimizing Maintenance
    Incentivized
    Read full review
    Pros
    Dispatch, Inc.
    • Easy to set up
    • Good integration with customer notification
    • Streamlined set up process and support
    Incentivized
    Read full review
    Planon
    • Space Management
    • Asset Management
    • Work Order Management
    Incentivized
    Read full review
    Cons
    Dispatch, Inc.
    • Buggy desktop app interface
    • Mobile app needs a lot of improvement
    • Login for vehicles can be a bit tricky
    Incentivized
    Read full review
    Planon
    • UI issues
    • System is difficult to implement and Complex
    • Pricing is high
    Incentivized
    Read full review
    Usability
    Dispatch, Inc.
    No answers on this topic
    Planon
    It's great for Facility Management all the data under one roof, be it Space Management to Asset Management, proper maintenance and planning of work orders and preventive maintenance. Optimising the cost of maintenance and providing better decision making based on available data. Everything's under one roof, but the price is too high and implementation cost is more
    Incentivized
    Read full review
    Support Rating
    Dispatch, Inc.
    Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.
    Incentivized
    Read full review
    Planon
    No answers on this topic
    Alternatives Considered
    Dispatch, Inc.
    We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.
    Incentivized
    Read full review
    Planon
    Incentivized
    Read full review
    Return on Investment
    Dispatch, Inc.
    • Dispatch gives us the ability to track orders that have shipped locally
    • Digital footprint
    • Reduction of carbon emissions using paper products
    Incentivized
    Read full review
    Planon
    • Asset Maintenance
    • Space Management
    • Resource Management
    Incentivized
    Read full review
    ScreenShots

    Planon Universe Screenshots

    Screenshot of Connect for AnalyticsScreenshot of Space ManagementScreenshot of Portfolio ManagementScreenshot of Fleet ManagementScreenshot of Connect for Sensor DataScreenshot of Mobile Field Services