Dispatch vs. Wialon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dispatch
Score 5.0 out of 10
N/A
Dispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from their mobile phones.N/A
Wialon
Score 0.0 out of 10
N/A
Wialon is a platform for GPS tracking and IoT, suitable for all kinds of telematics projects, from classic fleet management to stationary asset control, regardless of location or scale.N/A
Pricing
DispatchWialon
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DispatchWialon
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
DispatchWialon
Best Alternatives
DispatchWialon
Small Businesses
MethodCRM
MethodCRM
Score 9.2 out of 10

No answers on this topic

Medium-sized Companies
Oracle Service
Oracle Service
Score 8.2 out of 10

No answers on this topic

Enterprises
Oracle Service
Oracle Service
Score 8.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
DispatchWialon
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
DispatchWialon
Likelihood to Recommend
Dispatch, Inc.
Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
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Gurtam
No answers on this topic
Pros
Dispatch, Inc.
  • Easy to set up
  • Good integration with customer notification
  • Streamlined set up process and support
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Gurtam
No answers on this topic
Cons
Dispatch, Inc.
  • Buggy desktop app interface
  • Mobile app needs a lot of improvement
  • Login for vehicles can be a bit tricky
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Gurtam
No answers on this topic
Support Rating
Dispatch, Inc.
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.
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Gurtam
No answers on this topic
Alternatives Considered
Dispatch, Inc.
We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.
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Gurtam
No answers on this topic
Return on Investment
Dispatch, Inc.
  • Dispatch gives us the ability to track orders that have shipped locally
  • Digital footprint
  • Reduction of carbon emissions using paper products
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Gurtam
No answers on this topic
ScreenShots

Wialon Screenshots

Screenshot of the Wialon GPS tracking platformScreenshot of Wialon's video telematicsScreenshot of the fuel management interface in WialonScreenshot of Wialon's route planning and optimization