TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Domino CRM

    Score9.1 out of 10
    N/ADomino CRM serves businesses worldwide as a no-code chatbot builder for automated and optimized customer interactions. With it, one can enhance client relations, engage visitors in flows, save resources, and boost revenues. In addition, Domino CRM offers an in-built CRM system to track analytics and a broadcasting feature for messaging campaigns. The list of available nodes includes blocks with texts, images, audios, and videos, nodes with questions, catalogs, payment…

    $12

    per month

    Pricing
    Domino CRM
    Editions & Modules
    Starter
    $12
    per month 5 chatbots & 5000 conversations
    Pro
    $28
    per month 15 chatbots and 15000 conversations
    Custom
    Price on Request
    Offerings
    Pricing Offerings
    Domino CRM
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details20% discount available with annual subscription.
    More Pricing Information
    Community Pulse
    Domino CRM
    Considered Both Products
    Domino CRM LLP
    Chose Domino CRM
    Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Domino CRM
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Domino CRM
    Feature
    Domino CRM
    8.2
    1 Ratings
    5% below category average
    Chat history and transcripts9.11 Ratings
    Chat reporting7.31 Ratings
    Best Alternatives
    Domino CRM
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    All AlternativesView all alternatives
    User Ratings
    Domino CRM
    Likelihood to Recommend
    9.1
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    User Testimonials
    Domino CRM
    Likelihood to Recommend
    Domino CRM LLP
    Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess
    Read full review
    Pros
    Domino CRM LLP
    • Handling payments right via the messenger
    • Booking slots for presentations
    • Notifying customers about events and campaigns
    Read full review
    Cons
    Domino CRM LLP
    • Integration with third-party databases, such as Google Sheets (possible, but you have to code)
    • More ready-to-use templates (there are some, but still)
    • More accessible API integration opportunities (which are now only available for Pro plan users)
    Read full review
    Usability
    Domino CRM LLP
    The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM
    Read full review
    Alternatives Considered
    Domino CRM LLP
    Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case
    Read full review
    Return on Investment
    Domino CRM LLP
    • Faster response times (instant in fact)
    • All info is stored in one place
    • Measurable automated sales and service funnels
    Read full review
    ScreenShots

    Domino CRM Screenshots

    Screenshot of how scenarios are built and flows nodes are addedScreenshot of the broadcasting sectionScreenshot of a section with statisticsScreenshot of a section with scenarios in the dashboard