TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Donorbox

    Score8.8 out of 10
    N/ADonorbox is a recurring donation platform from the organization of the same name in Virginia, that aims to provide nonprofits with a better donation checkout process, and help nonprofits connect with their donors and volunteers more closely with a donor management system.N/A

    NationBuilder

    Score10 out of 10
    N/ANationBuilder is a content management software offering from NationBuilder.

    $35

    per month

    Pricing
    DonorboxNationBuilder
    Editions & Modules
    1.5% Donorbox fee +
    0.8% + (capped at $5)
    ACH bank payments
    1.5% Donorbox fee +
    2.9% + 30¢
    Stripe's credit card fee
    Starter
    $35.00
    per month
    Pro
    $159.00
    per month
    Offerings
    Pricing Offerings
    DonorboxNationBuilder
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DonorboxNationBuilder
    Considered Both Products
    Donorbox
    No answer on this topic
    NationBuilder
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    User Ratings
    DonorboxNationBuilder
    Likelihood to Recommend
    9.0
    (4 ratings)
    10.0
    (6 ratings)
    Usability
    9.7
    (3 ratings)
    10.0
    (1 ratings)
    User Testimonials
    DonorboxNationBuilder
    Likelihood to Recommend
    Donorbox
    I think Donorbox is well suited to an environment that has a lot of traffic and could be prone to bottlenecks, like a check-in desk, where it's an important spot to engage visitors for donations but cannot be efficiently done in an individual, personal way - much more engaging to have it as a self-serve kiosk that visitors can engage with using various forms of payment.
    Incentivized
    Read full review
    NationBuilder
    If you are managing a nonprofit agency, advocacy group, or political campaign, NationBuilder is likely the best tool available for the job. It has everything you need in one package, excellent support from NationBuilder reps, and plenty of reputable case studies that show its effectiveness. There is also a robust network of capable partners that build custom solutions and provide consulting.
    Incentivized
    Read full review
    Pros
    Donorbox
    • The pop-up feature to capture donations.
    • Ease of signing up to monthly recurring payments.
    Incentivized
    Read full review
    NationBuilder
    • Great platform for managing website, social media, and donations in a single dashboard.
    • Some particularly helpful features includes turf maps for walking door to door.
    • I really appreciate the included voter files.
    Read full review
    Cons
    Donorbox
    • I wish addresses were shared
    Incentivized
    Read full review
    NationBuilder
    • Customer service: We used to have a dedicated account exec who met with us monthly to give us insight into our NationBuilder, as well as tips or suggestions for things like increasing our email deliverability or duplicates. While we're busy doing the work we do, it helped raise red flags for us that we didn't know existed. Our current account exec has zero communication with us in terms of providing any tangible support and that's been a complete 180 from our initial experience.
    Incentivized
    Read full review
    Usability
    Donorbox
    Filled our need for multople donation options
    Incentivized
    Read full review
    NationBuilder
    While it isn't the easiest to use for someone coming to it for the first time, it has become like second nature navigating it. I find that because I understand it's functionality, I have a very easy time navigating.
    Incentivized
    Read full review
    Alternatives Considered
    Donorbox
    Donorbox had more customization options and a better overall interface for public-facing donor engagement, as well as backend administration, than cheaper alternatives like Zeffy and Givebutter. We determined that it was worth paying more for the Donorbox subscription to have a better-looking and better-functioning donor kiosk that would meet our institution's standards and inspire trust in donations.
    Incentivized
    Read full review
    NationBuilder
    NationBuilder is not as good for canvassing or phone GOTV efforts, but it's better for community building.
    Incentivized
    Read full review
    Return on Investment
    Donorbox
    • We've had donations of over $1,000+ a year for our NGO which is amazing.
    Incentivized
    Read full review
    NationBuilder
    • The NationBuilder ecosystem is a well-connected, supportive bunch and it has been great to be a part of that
    • Most inquiring clients are already aware of NationBuilder's benefits and know what they want to accomplish. This saves time during the on-boarding process
    • NationBuilder's sales team is undereducated about the platform and I have received feedback from clients that they are sharks/difficult to work with. This is a big problem and I have lost business from it
    Incentivized
    Read full review
    ScreenShots