Name: Getting Started - Nationbuilder
Uploaded: 2019-05-03T18:34:55.000Z
Duration: 4 min 48 s
Description: Getting Started - Nationbuilder

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Enterprise

Accounting

Crypto Asset Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Onboarding

Employee Performance Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Change and Configuration Management

Cloud Storage

Converged Infrastructure

Cybersecurity Consulting

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

In-Memory Databases

Integration Platform as a Service (iPaaS)

Network Monitoring

Network Performance Monitoring

Release Management

Software Composition Analysis (SCA)

Solid State Drives

Threat Intelligence

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Creative Collaboration

Creative Management

Customer Reference Management

Email Marketing

Heatmap and Session Recording

Marketing Automation

Marketing Resource Management

Mobile Marketing

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Security

Aviation

Commercial Drone

Equation Editors

Financial Services CRM

Home Health Care

Oil and Gas

Practice Management

Revenue Cycle Management (RCM)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

WordPress

Automattic

Mobilize

Bonterra

HubSpot Marketing Hub

HubSpot

CharityEngine

Airtable

Intuit Mailchimp

Mailchimp

Bonterra Development + Digital

Phone2Action

Action Network

FiscalNote Advocate Acquisition

FiscalNote

FiscalNote Knowlegis

Grassroots Advocacy System

Capitol Impact

Mobile Commons

Upland Software

Muster

One Click Politics

Quorum Grassroots

Quorum Analytics, Inc

### Contact Management
User sentiment regarding NationBuilder's contact management capabilities is varied. While some users appreciate the ease of tagging contacts and creating lists for better organization, others find the platform lacking in customization options and advanced filtering abilities. The ability to track interactions and maintain detailed profiles is highlighted as a positive aspect, but issues such as duplicate contacts and cumbersome processes for grouping individuals have been noted as areas for improvement. Despite mixed opinions, NationBuilder's contact management functionality remains a key component for users in managing their databases effectively.

### Membership Management
Users have highlighted NationBuilder's robust membership management features in their reviews. The sentiment regarding the membership management capabilities of NationBuilder seems to be generally positive. Users appreciate the platform's ability to track contacts effectively, manage memberships, and facilitate communication with members. The sophisticated data tracking, integrations, and membership structure offered by NationBuilder have been commended for their efficiency in managing member information. Additionally, the system's tools for renewing dues and staying in contact with members have been praised for their effectiveness. Despite some challenges reported, such as issues with renewal emails and membership overrides, users overall find NationBuilder's membership management functionalities to be valuable for their organizations.

### Website Management
Users generally appreciate NationBuilder's website management features for their ease of use and integration with CRM capabilities. However, some users have expressed concerns about the limitations in customizing website templates and the complexity of editing certain aspects of the website. Despite these challenges, NationBuilder's website management functionality seems to provide a valuable platform for organizations to streamline their online presence and engage with their audience effectively.

### Email Marketing
Users generally praise NationBuilder for its comprehensive email management capabilities. However, there are mixed opinions regarding the platform's email marketing features. Some users appreciate the simplicity and usability of the email tool, while others find limitations frustrating, such as the lack of true automation, notifications for tracking engagement, and built-in email templates. Despite these drawbacks, many users acknowledge the value of having all interactions and data centralized within NationBuilder for a more streamlined approach to email marketing.

### Fundraising Tools
User sentiment varies on NationBuilder's fundraising and donor tools. Some users appreciate the ease of setting up and pausing fundraising activities, allowing for cost-saving measures during off-cycles. However, concerns have been raised about the system's limitations in tracking grants and managing donation tracking effectively. Additionally, users have highlighted challenges with support response times and integration issues with external payment processors, leading to occasional messy donation tracking. Despite these drawbacks, users find value in the platform's ability to integrate website hosting and people management, as well as its efficiency in tracking donations and facilitating eBlasts.

### Donor Engagement
Users generally find NationBuilder's stakeholder interaction customization and record-keeping capabilities to be beneficial. However, there are mixed opinions regarding the platform's donor engagement features. Some users appreciate the ability to customize interactions with donors, while others express frustration over limitations such as the lack of true automation, notifications to track engagement, and the inability to organize contacts by engagement levels. Additionally, the social feature designed to pull in contacts from social media interactions has been criticized for creating database clutter with duplicate or incomplete contact information, posing challenges for smaller nonprofits with limited resources.

Users commonly recommend the following improvements for NationBuilder: 

- Prioritize requirements and create user guides. Users suggest prioritizing requirements and creating easy-to-use guides for different user profiles. This would help users navigate the platform more effectively and ensure that their most important needs are met.

- Take advantage of training opportunities. Users advise taking advantage of trainings offered by NationBuilder to unlock the full potential of the platform. This would enable users to make the most out of its features and functionalities.

- Conduct a trial period for integration and functionality. Users recommend conducting a trial period to ensure seamless integration and functionality with NationBuilder. This allows users to evaluate whether the platform meets their specific needs before committing to it.

These recommendations address the need for better guidance in using NationBuilder, maximizing its potential through training, and ensuring smooth integration during the evaluation process.

NationBuilder serves as a versatile tool for managing relationships and contacts, particularly in the context of fundraising. Users have found it valuable for establishing online presence and engaging supporters, thanks to its integration with Twitter and Facebook that seamlessly incorporates followers into automated workflows. Additionally, NationBuilder aids in campaign sites and the expansion of mailing lists for political organizations. Its user-friendly interface enables users to easily handle websites, communications, and donor information without relying on technical expertise. The tagging feature allows for personalized stakeholder interaction by assigning attributes and interests to individuals in the database. While some users have encountered challenges with basic search functionality and security certificate issues, NationBuilder has proven effective for organizing events, fostering grassroots movements, targeted contact lists, stakeholder management, community engagement, voter contact, website deployment, digital campaigns, and constructing campaign websites. Despite its limitations, users express a willingness to collaborate with NationBuilder towards software improvement.

Positive Sentiment:

1. User-Friendly Interface: Several reviewers have praised the user-friendly interface of the product, stating that it is intuitive and easy to navigate. Users have appreciated how simple it is to access different features and perform tasks without any confusion or hassle.
2. Efficient Performance: Many customers have commended the efficient performance of the product, highlighting its fast response time and smooth operation. They have expressed satisfaction with how quickly the software completes tasks and handles large volumes of data, making their work more productive and seamless.
3. Helpful Customer Support: A number of users have lauded the helpfulness of the customer support team, emphasizing their responsiveness and willingness to assist with any issues or queries. Reviewers have mentioned positive experiences with getting prompt solutions from the support staff, which has greatly enhanced their overall satisfaction with the product.

NationBuilder is a content management software offering from NationBuilder.

Starter

NationBuilder

Nonprofit Advocacy Software is a compilation of tools used for creating advocacy campaigns online.

Nonprofit Advocacy

FieldEdge for NationBuilder App Demo | Groundforce Digital

Likelihood to Recommend

NationBuilder is nonprofit CRM, advocacy, fundraising, and website management software combined on one platform. The company was founded in 2009 and is headquartered in Los Angeles, CA.

Getting Started - Nationbuilder

NationBuilder is software that helps leaders build, maintain, and expand human relationships. A community can achieve goals faster than a single individual.

Each community creates a nation; a separate and self-contained database. Lead people to take action and maintain a history of your interaction in your nation. This includes websites, emailing, donation processing, and social media integration. 

Our support documentation is organized around the sections of the control panel. You’ll be able to find in depth HowTos regarding features within the People, Website, Communication, Finances, and Settings sections at http://support.nationbuilder.com

Secretary

NationBuilder 2022-03-02 18:43:02

Salesforce Sales Cloud

Salesforce Lightning Platform

Fluxx Grantseeker

NationBuilder 2022-03-17 10:51:39

Social Media Liaison

NationBuilder 2017-03-02 10:44:01

InsideSales.com / XANT Predictive Pipeline (discontinued)

Adobe PhotoShop

Bidsketch

Adobe Illustrator CC

Final Cut Pro

AWS Cloud9

Adobe XD

NationBuilder 2018-07-13 15:02:46

Emma by Marigold

Mad Mimi

Screaming Frog SEO Spider

Salient Dashboard Miner

Syncfusion Essential Studio®

Dash Association Management

NationBuilder 2017-07-31 12:54:40

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Custom fields

Native integrations

Tech support

Add custom fields

Integrations are limited

Management capability

Not support

Plugin support

Hard to track

Number of ways

Low learning curve

Share links

Ways to interact

Scales well

Social media

Set up

Duplicate accounts

Send an email

Single dashboard

Home

Nonprofit Advocacy Software

The customer service has been appalling regarding resolving an issue we have had trouble shooting renewal emails going out to members in the incorrect frequency despite the website saying it would go out at 21 days notice it was going out to members who had been expired for years or months. The other issue memberships were not overriding i.e. when a member was a student membership but renewed with a full membership it keeps sending the reminder to them they are expiring student membership. When this was raised with customer service/tech support, the person, named 'Sebastian' did not resolve the issue, ignored our queries, and would focus on writing rude emails regarding something else. Instead of helping to fix the problem, but said it was our problem to resolve! The appropriate response from customer service/tech support would be to listen to the customer, find the issue(s), and then fix it for us while providing us information and training to prevent the issue from re-occurring. This situation is forcing us to change providers. As a Not for Profit with no tech employees, we require NationBuilder to provide appropriate customer service. This should be expected of any provider.

finding potential duplicate accounts that need manual merging

tech support for a not for profit with members

irritating members with false renewal emails
lack of of assistance in fixing issues

We use NationBuilder as our CRM to host our website and accept donations. Our entire team uses it largely on a daily basis. We also use it to log contacts with donors and partners.

Store contact information
Process online donations securely and accurately

There is no grants management capability
It's hard to track which communications a particular user has interacted with.

Salesforce Lightning Platform (formerly Salesforce App Cloud)

I currently do consultant work for an organization called South Carolina Carry. We use NationBuilder for digital outreach. It allows us to find and engage current and potential supporters. We use NationBuilder to work these supporters up the ladder of engagement.

NationBuilder is great for fundraising. You can send an email blast and see how much money it raised. You can publish a petition and have it lead to a donate page. With the higher level plans you can easily allow new members to join and pay for membership through your site.
Petitions, surveys, and other forms of engagement. NationBuilder provides a number of ways to interact with supporters. It's very easy to set up a survey or petition, and you're able to capture the data of participants.
Social sharing. NationBuilder makes it simple for supporters to share your pages, petitions, blog posts, etc., by providing share links on every page. They also allow you to edit the default text for sharing.

NationBuilder lacks the ability to create a message board.
NationBuilder needs to add threaded comments so you can respond to people who comment on your page.
NationBuilder needs to make it easier to offer tiered memberships.

We've raised a lot of money through emails, petitions, and donations.
We've increased our membership.
We've improved our ability to mobilize membership.

I use NationBuilder to build websites for my nonprofit, advocacy, and political campaign clients. NationBuilder is a powerful tool that leaders and organizers can use to grow and engage with their audience online. I have worked with hundreds of NationBuilder users to maximize its utility and get people to take action.

Provides an excellent framework for quickly building scaleable websites that are easy to edit
The low learning curve for managing a people database, segmenting groups, and targeting influencers based on intelligent insights
Scales well as your organization grows

WYSIWYG editor is basic without the ability to customize and add custom fields. This is especially evident when compared to WordPress
Donation functionality does not support fingerprint payments
Email templates are difficult to customize compared to Constant Contact and MailChimp

The NationBuilder ecosystem is a well-connected, supportive bunch and it has been great to be a part of that
Most inquiring clients are already aware of NationBuilder's benefits and know what they want to accomplish. This saves time during the on-boarding process
NationBuilder's sales team is undereducated about the platform and I have received feedback from clients that they are sharks/difficult to work with. This is a big problem and I have lost business from it

Adobe XD, Adobe Photoshop, Adobe Illustrator CC, Final Cut Pro X, AWS Cloud9, WordPress, Bidsketch

We use NationBuilder for clients needing a comprehensive solution for advocacy. This platform is great for politicians, advocacy groups, and non-profit organizations.

Great platform for managing website, social media, and donations in a single dashboard.
Some particularly helpful features includes turf maps for walking door to door.
I really appreciate the included voter files.

Some of the native integrations are limited.
Advanced plugin support, similar to Wordpress, would make this a very powerful competitor.
Admin navigation and functionality is not the most intuitive.

NationBuilder is very affordable, making it easy to provide a return.
We see a great ROI based on the simple fact that so much data can be accessed and analyzed from a single platform.

Mad Mimi, Emma, Screaming Frog SEO Spider

NationBuilder

Overview

What is NationBuilder?