E2open vs. FourKites

E2Open [Digital Transformation Solutions] is best used for customers/partners that do not have their own marketing automation software. It provides them a space to use already built in campaigns for use. A scenario where it may not be the best recommended tool is in a partner type scenario, such as ours. Currently, the tool does not have a fully customizable campaign for a partner to go in and build out a campaign from scratch. They can only take bits and pieces (depending on what is allowed) and make changes as they see fit.

Incentivized

We are using this tool for years in our organization; it is playing a significant role in our organization. I would suggest it to those companies that are looking for efficient supply chain visibility software. It will give you information about automated capacity matching, thus you must give it a try.

• A wide offering of service to manage channel data
• How they engage with me to understand my needs as their customer
• A clear structure of where to go for which kind of issues

Incentivized

• I like its feature of MacroPoint that helps me to get the location visibility and provides me detailed analytical solutions.
• Not only in tracking but it has also given me the vision to analyze which will be the best suitable carriers for me that could match our network, thus it increases the efficiency and creates greater margins.
• For me, it is a very useful platform. Its automation programs give easiness in may daily work.

• Marketing of solution capabilities - needs to be better marketed
• Costing could be better optimized
• Support and Service issues
• Availability of skilled experts/consultants

Incentivized

• I do not have any major complaint against Fourkites.
• It is going well and keeps every single feature I want in its services.
• The price should be revised and should be made more comfortable for the users.

E2Open [Digital Transformation Solutions] was very cost effective and does provide a simple tool for us to provide our partner network. We have a vast array of partners, some of which do not have any marketing expertise. This tool makes it that much easier for a partner to take advantage of a tool that does all ends of automation for them.

Incentivized

• The data that they organize for us, give clear sell in opportunities
• We can spend our marketing money better on the product that is not selling as much as expected
• We can make sure our factories produce the right products because we have insights in which products are really in demand by our consumers.

Incentivized

• They should reduce its cost.
• Customer support is well-trained and professional.
• KPIs performance is amazing.