Overall Satisfaction with Zyme
It is used across the organization to make decisions about the forecast, marketing investments, sales opportunities, etc.
- A wide offering of service to manage channel data
- How they engage with me to understand my needs as their customer
- A clear structure of where to go for which kind of issues
- Their ticketing system is creating too many emails in a hard to read way
- Lately they become less flexible in accepting ways in which our channel partners can deliver their data to them.
- Lately more mistakes and less close follow up when data from our resellers is incorrect or incomplete
- The data that they organize for us, give clear sell in opportunities
- We can spend our marketing money better on the product that is not selling as much as expected
- We can make sure our factories produce the right products because we have insights in which products are really in demand by our consumers.