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EasyVista Service Manager vs. IBM DevOps Code ClearCase

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EasyVista Service Manager

    Score9.8 out of 10
    N/AEasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A

    IBM DevOps Code ClearCase

    Score9.5 out of 10
    N/AAn enterprise-grade configuration management system that provides controlled access to software assets.N/A
    Pricing
    EasyVista Service ManagerIBM DevOps Code ClearCase
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EasyVista Service ManagerIBM DevOps Code ClearCase
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    EasyVista Service ManagerIBM DevOps Code ClearCase
    Incident and problem management
    Comparison of Incident and problem management features of EasyVista Service Manager and IBM DevOps Code ClearCase
    Feature
    EasyVista Service Manager
    8.9
    1 Ratings
    9% above category average
    IBM DevOps Code ClearCase
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory8.01 Ratings00 Ratings
    Service restoration9.01 Ratings00 Ratings
    Self-service tools9.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation7.01 Ratings00 Ratings
    ITSM reports and dashboards9.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of EasyVista Service Manager and IBM DevOps Code ClearCase
    Feature
    EasyVista Service Manager
    10.0
    1 Ratings
    17% above category average
    IBM DevOps Code ClearCase
    -
    Ratings
    Change requests repository10.01 Ratings00 Ratings
    Service-level management10.01 Ratings00 Ratings
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    EasyVista Service ManagerIBM DevOps Code ClearCase
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    User Ratings
    EasyVista Service ManagerIBM DevOps Code ClearCase
    Likelihood to Recommend
    10.0
    (1 ratings)
    3.3
    (2 ratings)
    User Testimonials
    EasyVista Service ManagerIBM DevOps Code ClearCase
    Likelihood to Recommend
    EasyVista
    It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
    Incentivized
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    IBM
    IBM Rational ClearCase might be better suited for a smaller / simpler code base. Larger code bases really slow it down... but then again there are better alternatives out there for source control
    Incentivized
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    Pros
    EasyVista
    • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
    • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
    • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
    Incentivized
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    IBM
    • Rational ClearCase is excellent for handling versioning and branching. No other tool I've used has the depth that ClearCase has when it comes to handling complex branching scenarios and identifying where certain versions of particular files are within a particular configuration.
    • Rational ClearCase handles parallel development of many dependent applications really well.
    • The use of ClearCase Views to switch between projects and configurations is extremely convenient as opposed to the local workstation model of the competitors.
    Incentivized
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    Cons
    EasyVista
    • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
    • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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    IBM
    • Extremely buggy.
    • Sometimes the repository gets locked for no reason.
    • Slow.
    Incentivized
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    Alternatives Considered
    EasyVista
    There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
    Incentivized
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    IBM
    If development is centrallized to one location and your company releases hundreds of customized versions of your software per year, then ClearCase is the best tool for managing the complexity of multiple versions of customized software. If your company has globally distributed development, then I'd recommend Team Foundation Server over ClearCase. If your organization uses Agile Methodologies, then I'd recommend TFS with GIT.
    Incentivized
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    Return on Investment
    EasyVista
    • Our turnaround time has decreased steadily use implementing use.
    • Our CIO is update on the progress of his team at all times.
    • The customers feel better informed about their requests from start to finish.
    Incentivized
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    IBM
    • Managed code versioning for many years.
    • Only one person can edit code at a time - slows processing down.
    • IBM is an expensive product to support.
    Incentivized
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