eGain Conversation Hub vs. imBee

eGain Conversation Hub

6 Reviews and Ratings

imBee

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eGain Conversation Hub	Score8.6 out of 10	N/A	eGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.	N/A
imBee	N/A	N/A	imBee is a collaborative One Team Inbox that consolidates Instant Messaging channels including WhatsApp, Facebook Messenger, Instagram Direct, WeChat, LINE etc., with tools to optimize communication efficiency and improve customer relationships through conversational engagement. Offering business tools and workflow automation, imBee aims to ensure brands scale their businesses and improve internal and external communication. With imBee, enterprises can manage customer communication, sales, and…	$75 per year 3 Accounts

Pricing

eGain Conversation Hub

imBee

No answers on this topic

Essential: $75
per month 3 Accounts
Prime: $292
per month 5 Accounts
Enterprise: Custom
per month Unlimited Accounts

Pricing Offerings
eGain Conversation Hub	imBee
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Best Alternatives
	eGain Conversation Hub	imBee
Small Businesses	GoTo Connect Score7.7 out of 10	GoTo Connect Score7.7 out of 10
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Enterprises	Quadient Inspire Score9.5 out of 10	Quadient Inspire Score9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eGain Conversation Hub	imBee
Likelihood to Recommend	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	eGain Conversation Hub	imBee
Likelihood to Recommend	eGain Corporation Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service. Incentivized Verified User Read full review	imBee No answers on this topic
Pros	eGain Corporation Multiple options to choose channel of your convenience The product capabilities are very good. Easy for integration and deployment Strong consulting partnership Incentivized Verified User Read full review	imBee No answers on this topic
Cons	eGain Corporation Service and support needs to be done better. Compliance and risk management needs to be improved Incentivized Verified User Read full review	imBee No answers on this topic
Alternatives Considered	eGain Corporation While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time. Incentivized Verified User Read full review	imBee No answers on this topic
Return on Investment	eGain Corporation eGain helped in improvising our customer engagements Customer retention was made possible as the tool helps us analyse the painpoints of the customer Social Media Marketing helped to gain a lot of customers with minimal cost incurred. Incentivized Verified User Read full review	imBee No answers on this topic
ScreenShots		imBee Screenshots