TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ekso

    Score10 out of 10
    N/ACountersoft, the team behind the Gemini ALM and bug tracking tool, is becoming Ekso. The company's products focus on IT help desk, bug tracking, test management, and general ALM functionality.

    $10

    Per User Per Month

    Luciq

    Score8 out of 10
    N/ALuciq, formerly Instabug, delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence. With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports over two billion devices world-wide, Luciq helps development and product teams collect bugs and feedback from beta testers and…

    $149

    per month

    Pricing
    EksoLuciq
    Editions & Modules
    Gemini Express
    $10.00
    Per User Per Month
    Gemini Enterprise
    $850.00
    Per 10 Users Per Month
    Basic
    starts at $149
    per month
    Pro
    starts at $249
    per month
    Premium
    Custom Quote
    Offerings
    Pricing Offerings
    EksoLuciq
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual plan.
    More Pricing Information
    Best Alternatives
    EksoLuciq
    Small Businesses
    Polarion ALM
    Score10 out of 10
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    Medium-sized Companies
    PTC Windchill RV&S
    Score2 out of 10
    Sentry
    Score8.8 out of 10
    Enterprises
    IBM Engineering Lifecycle Management
    Score5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EksoLuciq
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EksoLuciq
    Likelihood to Recommend
    CounterSoft
    Gemini is well suited to help track issues and change requests, projects, bugs, time logs, etc. It is less appropriate for reporting needs or general office management needs.
    Read full review
    Luciq Inc.
    Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.
    Incentivized
    Read full review
    Pros
    CounterSoft
    • Gemini offers flexible framework that allowed IT to build a workflow based process. IT change requests were divided into several buckets: New Change Requests group for business units to submit requests for enhancements and new project ideas, Pending Change Requests for approved projects that are waiting for IT resources, Application Development where we track active projects, Defect Tracking where bugs are tracked during testing and finally Release Management where requests for deployment are tracked.
    • Gemini allows to create custom fields and add them to View, Edit and Add screens. This flexible model allowed us to track additional information on the project such as IT Point of Contact, System Name, Team Name, Testing dates, etc.
    • Gemini has flexible email notification model that allows to keep business customers informed on the project progress. Whenever comment is added by project manager email alerts goes out anyone that is set to watch project progress.
    Read full review
    Luciq Inc.
    • Makes it easy for the end-users of the mobile apps.
    • Provides crash analytics.
    • Helps capture user inputs.
    Incentivized
    Read full review
    Cons
    CounterSoft
    • It would be useful for Gemini to offer a mobile-friendly version.
    • It would be helpful for Gemini to provide more granular control over email notification options. Currently, we cannot turn off update type emails
    • Gemini could improve homepage design to provide a dashboard for all projects in the system.
    Read full review
    Luciq Inc.
    • We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
    • Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.
    Incentivized
    Read full review
    Likelihood to Renew
    CounterSoft
    Gemini's development team continues to improve the product and provides a comprehensive roadmap of upcoming features that makes you want to upgrade as soon as a new version comes out.
    Read full review
    Luciq Inc.
    No answers on this topic
    Alternatives Considered
    CounterSoft
    Gemini is more cost-effective than Project Server. It is easy to configure and easy to use
    Read full review
    Luciq Inc.
    No answers on this topic
    Return on Investment
    CounterSoft
    • Gemini helped consolidate and centralize projects tracking and status reporting
    • Gemini helped improve defects tracking and reporting
    • Gemini helped streamline release process management, eliminated approval paperwork by allowing ot use comments as electronic signatures.
    Read full review
    Luciq Inc.
    • Reduced the time to get feedback.
    Incentivized
    Read full review
    ScreenShots

    Luciq Screenshots

    Screenshot of Instabug Report