Elastic Observability vs. Manhattan Active Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Elastic Observability | Score9 out of 10 | N/A | Elastic Observability, from Elastic, the makers of Elasticsearch, is a solution that aims to bring logs, metrics, and APM based on the former Opbeat (acquired by Elastic in 2017) traces together at scale in a single stack so users can monitor and react to events happening anywhere in an IT environment. It's free and open to start, and adds the Logs, Metrics, APM (formerly Opbeat), and Uptime modules to the Elastic (ELK) Stack. | N/A |
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Elastic Observability | Manhattan Active Customer Engagement | |
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| Small Businesses | Amazon CloudWatch Score7.8 out of 10 | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | LogicMonitor Score8.9 out of 10 | Customer.io Score9.1 out of 10 |
| Enterprises | ManageEngine Site24x7 Score10 out of 10 | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
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| Likelihood to Recommend | 8.0 | 8.0 |
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