Elastic Observability vs. OpenText Business Process Monitor

We can use this Elastic Observability in our business problems such as Creating internal/operational efficiencies issues, customer relations/service, and business process outcomes issues. This product has a lot of features for the above problems. But this product may be having some issues when charting purposes. But it can adjust for that purpose.

Incentivized

It is really good to have Business Process Monitor for being proactive with monitoring critical business services. And it is even more recommended along with APM. However, you will still need some training in order to configure them as they are sophisticated tools.

Incentivized

• Open source code base
• Community support
• Is fast in processing

Incentivized

• Being proactive in monitoring critical business services.
• Uses pre-saved scripts using Vugen.
• Almost all protocols are supported by it.

Incentivized

• Difficult to setup/maintain
• Search pattern bar could be more user-friendly
• Premium subscription features are very expensive

Incentivized

• It depends heavily on Vugen so it would be great to give more courses on writing scripts in the Business Process Monitor trainings.
• When issues arise, we don't have insights into if the issue is from the script itself or if it is a real issue. Here you lose trust in determining which is right until you interfere personally. As an example, one day I got an alert from a business server and the issue was that the script didn't finish successfully and thus it kept the session opened. So the next schedule of the script will fail, not because there is a real issue on the business service, but because you need to go yourself open the application, close all pages, then log out so that the script will continue to monitor.

Incentivized

Splunk is a very good product but the licensing costs are high; we utilise the best of both worlds by using both products for slightly different purposes. We put the voluminous data with simple use cases in Elastic where it doesn't cost too much and can be searched quickly while putting the less voluminous data with more complex use cases in Splunk so we can take advantage of Splunk's very comprehensive but often much slower SPL search query language

Incentivized

We didn't try anything else as we are satisfied with Business Process Monitor.

Incentivized

• Cost management.
• Good customer increment.
• Time management.

Incentivized

• Proactive.
• Monitors critical services by simulating every step you could use and get alerts for performance issues and availability issues.
• Has almost all the needed protocols to write a script.

Incentivized