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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Empower

    Score8.4 out of 10
    N/AN/AN/A
    Pricing
    Empower
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Empower
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Empower
    Considered Both Products
    Empower ERP
    Chose Empower
    It stood out when compared for features, legacy, customer support, and on-premises deployment.
    Incentivized
    Chose Empower
    Empower gives me as an administrator, more access to accounts, and more access to customer service reps than ADP ever did. With Empower, if there is an issue, and a simple fix is needed without a rep being called, then I can do it. ADP had to open a ticket than wait up to 10 …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Empower
    Sales Force Automation
    Comparison of Sales Force Automation features of Empower
    Feature
    Empower
    8.9
    3 Ratings
    13% above category average
    Customer data management / contact management8.73 Ratings
    Workflow management8.73 Ratings
    Territory management8.73 Ratings
    Opportunity management9.82 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.73 Ratings
    Contract management8.73 Ratings
    Quote & order management9.93 Ratings
    Interaction tracking7.43 Ratings
    Channel / partner relationship management9.33 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Empower
    Feature
    Empower
    7.4
    3 Ratings
    4% below category average
    Case management8.13 Ratings
    Call center management7.43 Ratings
    Help desk management6.83 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Empower
    Feature
    Empower
    6.1
    2 Ratings
    24% below category average
    Lead management7.02 Ratings
    Email marketing5.12 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Empower
    Feature
    Empower
    8.3
    2 Ratings
    8% above category average
    Task management8.02 Ratings
    Billing and invoicing management8.92 Ratings
    Reporting8.02 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Empower
    Feature
    Empower
    9.1
    3 Ratings
    17% above category average
    Forecasting8.73 Ratings
    Pipeline visualization9.92 Ratings
    Customizable reports8.73 Ratings
    Customization
    Comparison of Customization features of Empower
    Feature
    Empower
    5.5
    3 Ratings
    33% below category average
    Custom fields6.23 Ratings
    Custom objects5.63 Ratings
    Scripting environment3.22 Ratings
    API for custom integration7.02 Ratings
    Security
    Comparison of Security features of Empower
    Feature
    Empower
    6.8
    3 Ratings
    21% below category average
    Single sign-on capability5.63 Ratings
    Role-based user permissions8.13 Ratings
    Social CRM
    Comparison of Social CRM features of Empower
    Feature
    Empower
    9.9
    2 Ratings
    27% above category average
    Social data9.92 Ratings
    Social engagement9.82 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Empower
    Feature
    Empower
    7.1
    3 Ratings
    6% below category average
    Marketing automation6.13 Ratings
    Compensation management8.03 Ratings
    Platform
    Comparison of Platform features of Empower
    Feature
    Empower
    6.1
    2 Ratings
    22% below category average
    Mobile access6.12 Ratings
    Best Alternatives
    Empower
    Small Businesses
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Empower
    Likelihood to Recommend
    9.5
    (3 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    Usability
    8.5
    (3 ratings)
    Support Rating
    8.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    User Testimonials
    Empower
    Likelihood to Recommend
    Empower ERP
    I have kept very close watch on my net worth, and Empower was an incredibly useful tool in giving me a relatively updated display aggregating all of my personal accounts. Frustratingly it wasn't able to integrate a mutual fund that I own, but it was able to for everything else
    Incentivized
    Read full review
    Pros
    Empower ERP
    • Keep track of all our employee's 401K accounts
    • They take care of all notices for account holders
    • They take care of all tasks in a timely manner.
    Incentivized
    Read full review
    Cons
    Empower ERP
    • Sometimes the tiles are removed automatically or stop working.
    Incentivized
    Read full review
    Likelihood to Renew
    Empower ERP
    We have had no problems and will stay with Empower for our 401k needs.
    Incentivized
    Read full review
    Usability
    Empower ERP
    I love how it can aggregate most of my personal accounts, but my mutual fund account that I have with a wealth management firm from home won't integrate with it for some reason.
    Incentivized
    Read full review
    Support Rating
    Empower ERP
    Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
    Incentivized
    Read full review
    Alternatives Considered
    Empower ERP
    It stood out when compared for features, legacy, customer support, and on-premises deployment.
    Incentivized
    Read full review
    Return on Investment
    Empower ERP
    • It has improved employee experience and is a good tool for management to track things.
    Incentivized
    Read full review
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