Empower

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Empower
Score 8.5 out of 10
N/A
N/AN/A
Pricing
Empower
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Empower
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Empower
Considered Both Products
Empower
Chose Empower
It stood out when compared for features, legacy, customer support, and on-premises deployment.
Chose Empower
Empower gives me as an administrator, more access to accounts, and more access to customer service reps than ADP ever did. With Empower, if there is an issue, and a simple fix is needed without a rep being called, then I can do it. ADP had to open a ticket than wait up to 10 …
Features
Empower
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Empower
9.0
Ratings
14% above category average
Customer data management / contact management8.90 Ratings
Workflow management8.80 Ratings
Territory management8.80 Ratings
Opportunity management9.70 Ratings
Integration with email client (e.g., Outlook or Gmail)8.80 Ratings
Contract management8.80 Ratings
Quote & order management9.90 Ratings
Interaction tracking7.80 Ratings
Channel / partner relationship management9.30 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Empower
7.8
Ratings
1% above category average
Case management8.30 Ratings
Call center management7.80 Ratings
Help desk management7.30 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Empower
6.2
Ratings
22% below category average
Lead management7.10 Ratings
Email marketing5.30 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Empower
8.2
Ratings
6% above category average
Task management8.00 Ratings
Billing and invoicing management8.70 Ratings
Reporting8.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Empower
9.2
Ratings
18% above category average
Forecasting8.80 Ratings
Pipeline visualization9.80 Ratings
Customizable reports8.80 Ratings
Customization
Comparison of Customization features of Product A and Product B
Empower
5.9
Ratings
26% below category average
Custom fields6.70 Ratings
Custom objects6.20 Ratings
Scripting environment3.40 Ratings
API for custom integration7.10 Ratings
Security
Comparison of Security features of Product A and Product B
Empower
7.3
Ratings
14% below category average
Single sign-on capability6.20 Ratings
Role-based user permissions8.40 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Empower
9.7
Ratings
25% above category average
Social data9.80 Ratings
Social engagement9.70 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Empower
7.4
Ratings
2% below category average
Marketing automation6.60 Ratings
Compensation management8.20 Ratings
Platform
Comparison of Platform features of Product A and Product B
Empower
6.7
Ratings
13% below category average
Mobile access6.70 Ratings
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Empower
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Score 10.0 out of 10
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Score 9.3 out of 10
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User Ratings
Empower
Likelihood to Recommend
9.4
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
Usability
8.6
(0 ratings)
Support Rating
8.0
(0 ratings)
Configurability
8.0
(0 ratings)
User Testimonials
Empower
Likelihood to Recommend
I have kept very close watch on my net worth, and Empower was an incredibly useful tool in giving me a relatively updated display aggregating all of my personal accounts. Frustratingly it wasn't able to integrate a mutual fund that I own, but it was able to for everything else
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Pros
  • Managing the helpdesk tickets.
  • Automatic financial tracking and information.
  • Maintaining management requirements, along with providing a clean interface to end users.
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Cons
  • The transfer of payroll information from our payroll software to Empower, without getting charged on both ends.
  • The fees can be a lot
  • Notifying us when a notice or letter is returned to sender, so we can try to find out the new address.
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Likelihood to Renew
We have had no problems and will stay with Empower for our 401k needs.
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Usability
I love how it can aggregate most of my personal accounts, but my mutual fund account that I have with a wealth management firm from home won't integrate with it for some reason.
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Support Rating
Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
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Alternatives Considered
It stood out when compared for features, legacy, customer support, and on-premises deployment.
Read full review
Return on Investment
  • It has improved employee experience and is a good tool for management to track things.
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