Great tool better than competitors.
May 22, 2025

Great tool better than competitors.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Empower

We use Empower to maintain employee profiles, including punch-in-out timings, financial management, referral tracking, surveys, feedback, routing inter-team requests, reimbursements, help desk, and many other employee activities. So far, it has been a great tool for routing requests, managing the helpdesk, and other utilities.

Pros

  • Managing the helpdesk tickets.
  • Automatic financial tracking and information.
  • Maintaining management requirements, along with providing a clean interface to end users.

Cons

  • Sometimes the tiles are removed automatically or stop working.
  • It has improved employee experience and is a good tool for management to track things.
It is very useful. From managing leaves to working hours, it keeps track of everything. Also, it currently has all the features required for managing employees seamlessly.
It stood out when compared for features, legacy, customer support, and on-premises deployment.

Do you think Empower delivers good value for the price?

Yes

Are you happy with Empower's feature set?

Yes

Did Empower live up to sales and marketing promises?

Yes

Did implementation of Empower go as expected?

Yes

Would you buy Empower again?

Yes

It is well suited for mid- to large enterprises, whereas it might be overwhelming for small organizations with fewer headcounts to manage. Overall, it's a good tool for employee profile management.

Empower Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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