What users are saying about
2 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
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Feature Rating Comparison

Contact Center Software

Enghouse Interactive Contact Centers
6.8
Agent dashboard
Enghouse Interactive Contact Centers
8.0
Validate callers
Enghouse Interactive Contact Centers
7.0
Outbound response
Enghouse Interactive Contact Centers
8.0
Call forwarding
Enghouse Interactive Contact Centers
6.0
Warm transfer
Enghouse Interactive Contact Centers
4.0
Predictive dialing
Enghouse Interactive Contact Centers
7.0
Call tracking
Enghouse Interactive Contact Centers
8.0
Multichannel integration
Enghouse Interactive Contact Centers
6.0

Workforce Optimization (WFO)

Enghouse Interactive Contact Centers
7.4
Inbound call routing
Enghouse Interactive Contact Centers
6.0
Recording
Enghouse Interactive Contact Centers
6.0
Call analytics
Enghouse Interactive Contact Centers
9.0
Historical reporting
Enghouse Interactive Contact Centers
9.0
Customer surveys
Enghouse Interactive Contact Centers
7.0

Pros

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
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Cons

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
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Return on Investment

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
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Pricing Details

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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