Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.
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Pricing
Enghouse Interactive Contact Centers
Editions & Modules
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Offerings
Pricing Offerings
Enghouse Interactive Contact Centers
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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Community Pulse
Enghouse Interactive Contact Centers
Considered Both Products
Enghouse
Verified User
Chose Enghouse Interactive Contact Centers
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director de Operaciones at Callcom Contact Center (Telecommunications, 201-500 employees)
Chose Enghouse Interactive Contact Centers
I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Enghouse Interactive Contact Centers
Contact Center Software
Comparison of Contact Center Software features of Enghouse Interactive Contact Centers
Feature
Enghouse Interactive Contact Centers
7.0
2 Ratings
19% below category average
Agent dashboard
7.02 Ratings
Validate callers
6.02 Ratings
Outbound response
7.02 Ratings
Call forwarding
9.02 Ratings
Click-to-call (CTC)
6.01 Ratings
Warm transfer
7.02 Ratings
Predictive dialing
6.02 Ratings
Interactive voice response
9.01 Ratings
REST APIs
6.01 Ratings
Call scripts
6.01 Ratings
Call tracking
8.01 Ratings
Multichannel integration
7.02 Ratings
CRM software integration
7.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Enghouse Interactive Contact Centers
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
The time spent managing server blips and failovers remains a detractor for our teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
