Epicor Propello vs. Retailgrid

Propello is user-friendly for the average store associate for a basic sale. Some basic inventory functions and product inquiries are not too difficult for store associates. But beyond that, in my experience, the system lacks functionality for a Hardware and Lumber store that handles special orders, services, etc. And the data needed to make business decisions is not easy to obtain, with some of it impossible to get unless you purchase an additional program from them.

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• Their easy to learn and use interface is very nice. Its a clear cut design that not only makes it easy to learn, but easy to teach to others as well.
• I really like the Quick Product tab for our POS. For things we carry outside, or out of reach, its a very helpful tool to just have those SKUs right there and available to me.
• The ability to save and come back to active transactions has been something I've utilized a lot since getting Epicor Propello. It helps in various situations, but helps mostly when people remember last second that they need something.

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• It's so tough because it's a dual edge sword. I know for Epicor Propello, because it could be used for all different types of hardware stores, depending on how they run their business, it makes it hard to standardize everything because everybody likes to do it in a different way. So sometimes it's hard to navigate which path makes sense for your organization to take.

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the burden of changing software is too much. the integration with do it best is too important

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The bones for a good or even great system is there! It just seems that there are so many other small issue that are relatively simple, but carry so much weight, that we end up having to fix stuff more days than we are just letting the system behave.

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Lightspeed had consistent issues with the software being down and little to no support. It also didn't have easy functionality to receive orders via a mobile device. Epicor Propello's team is very receptive to feedback and has made changes we suggested.

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• I thought it would be able to basically eliminate an employee, in a sense, to be able to do the ordering and the check-in process. We were old school, putting stickers on everything. I thought it would speed that up. It has sped up the check-in process now that we've got it figured out, but it only took us about a year to figure out how to actually do it. It hasn't made ordering really easy yet, but I'm hoping that after talking to the reps today, we get something figured out.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info