TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EvaluAgent

    N/AN/AEvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.

    $23

    per month per user

    QEval

    N/AN/AQEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer…N/A
    Pricing
    EvaluAgentQEval
    Editions & Modules
    Quality Assurance
    from $23
    per month per user
    Add-On: One to Ones and Actions
    from $11
    per month per user
    Add-On: eLearning (LMS)
    from $11
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    EvaluAgentQEval
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$30 per user
    Additional DetailsAdd-Ons: One to Ones and Actions
    More Pricing Information
    Best Alternatives
    EvaluAgentQEval
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    Playvox
    Score6.7 out of 10
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    Calabrio WFM
    Score8.1 out of 10
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