Teem / Eventboard (discontinued) vs. Eptura Visitor (formerly Proxyclick)

Honestly, it just works. It works, price is fair, and the customer service is great. In 2020, I want a product that works, and excellent customer service. They provide that

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Proxyclick by Eptura is good for managing site access and keeping on top of what visitors we have on site. Ensuring they’ve all filled out a form and received a pass. However, some visitors report not getting the access email which can be annoying. I’ve also experienced Proxyclick by Eptura not working on a meeting invite I’ve added it to in the past.

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• Flexibility
• Support tickets from room
• Room tracking data

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• More direct integration with Microsoft tools such as Teams and Outlook.
• Functionality more akin to special events check-in that can be used when necessary.

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It is usable it would just be good if there was more training out there on certain aspects of it.

I also don’t know why it doesn’t work on some meeting invites and why sometimes guests do not get the site access form that they have to fill out twenty four hours before arriving.

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They are great. Working in a customer facing role my entire career, I understand the important of having excellent customer service. They are responsive, polite, and answer my questions when I reach out.

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Envoy would be an alternative. Honestly, they do the same thing but have different names. At the end of the day, it comes down to cost and functions. Price your product right and give them the functions they need and that's all you need to do; word-of-mouth is the best advertisement!

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• Everything has been great so far. We have been extremely happy with the investment.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info