Blackbaud Everyday Hero Pro (discontinued) vs. LiveImpact

The system is pretty well-suited to the purpose we use it for, where a group of individual volunteers are raising funds for a specific event campaign. We have only had 2 other users attempt to use it to raise funds in a true peer-to-peer manner, and neither was successful. It seems it is a little difficult and time-consuming for the end user to set up and share.

Incentivized

LiveImpact would be an excellent choice for any nonprofit, irrespective of size. For those still using Excel to manage their donor data, this would be a hyper boost of productivity and tracking. For those hosting events or campaigns, the development and deployment of microsites are super easy and user-friendly.

• Detailed reporting.
• Tracking by individual.
• Individual fundraising pages we can control.

Incentivized

• All-in-one solution with CRM, microsites for campaigns/events, and communications
• Very easy reporting systems
• Excellent customer support, plus continuous feature enhancements

• Setup is a bit complex.
• Fees are expensive.
• Tracking performance is limited to individuals, can't see the whole team without downloading all activity on the campaign.

Incentivized

I've not successfully accessed any support for this software, even from the invoicing team.

Incentivized

We have previously used Mobile Cause to manage this campaign, and while Mobile Cause is slow to pay and makes frequent accounting mistakes, the end user experience was better (according to the users) and it cost our organization less. However, everydayheroPro integrates with our Blackbaud software (sort of) and Mobile Cause did not.

Incentivized

Ease of use, more comprehensive, price

• Allows us to manage this specific campaign fairly easily.
• Reporting is difficult to interpret.
• Cost is high.

Incentivized