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Expensive and needs an IT department to properly manage
March 11, 2020

Expensive and needs an IT department to properly manage

Susan Cornforth | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with everydayheroPro

We use this software once per year for about 6 weeks to raise funds associated with a specific event. For that event, we have a group of individual volunteer fundraisers who compete to see who can raise the most for the event. This platform provides us a structure with which to manage this campaign.
  • Detailed reporting.
  • Tracking by individual.
  • Individual fundraising pages we can control.
  • Setup is a bit complex.
  • Fees are expensive.
  • Tracking performance is limited to individuals, can't see the whole team without downloading all activity on the campaign.
  • Allows us to manage this specific campaign fairly easily.
  • Reporting is difficult to interpret.
  • Cost is high.
We have previously used Mobile Cause to manage this campaign, and while Mobile Cause is slow to pay and makes frequent accounting mistakes, the end user experience was better (according to the users) and it cost our organization less. However, everydayheroPro integrates with our Blackbaud software (sort of) and Mobile Cause did not.
I've not successfully accessed any support for this software, even from the invoicing team.

Do you think EverydayHero Pro (discontinued) delivers good value for the price?

No

Are you happy with EverydayHero Pro (discontinued)'s feature set?

Yes

Did EverydayHero Pro (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EverydayHero Pro (discontinued) go as expected?

Yes

Would you buy EverydayHero Pro (discontinued) again?

No

Raiser's Edge NXT, Financial Edge NXT
The system is pretty well-suited to the purpose we use it for, where a group of individual volunteers are raising funds for a specific event campaign. We have only had 2 other users attempt to use it to raise funds in a true peer-to-peer manner, and neither was successful. It seems it is a little difficult and time-consuming for the end user to set up and share.