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Experian Health (Passport Health) vs. TherapyNotes

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Experian Health

    Score9 out of 10
    N/AExperian Health is a suite of solutions, augmented with Experian's acquisition of Passport Health (2013), that include patient communications and engagement solutions, revenue cycle management for practices, and medical scheduling.N/A

    TherapyNotes

    Score9 out of 10
    N/ATherapyNotes, headquartered in Horsham, PA, offers a practice management platform specifically for behavioral health and therapy providers.

    $49

    per month

    Pricing
    Experian HealthTherapyNotes
    Editions & Modules
    No answers on this topic
    Solo
    $49.00
    per month
    Group
    $59.00
    per month
    Enterprise
    $59.00
    per month
    Offerings
    Pricing Offerings
    Experian HealthTherapyNotes
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Experian HealthTherapyNotes
    Small Businesses
    Tebra Billing & Payments
    Score9 out of 10
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    Medium-sized Companies
    AdvancedMD
    Score7.6 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Experian HealthTherapyNotes
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Experian HealthTherapyNotes
    Likelihood to Recommend
    Experian
    Experian Health (Passport Health) works great with the Medical Offices and verifying insurance eligibility. Sometimes it is hard to verify out of state Bluecross blueshield here in Tennessee
    Incentivized
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    TherapyNotes
    TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.
    Incentivized
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    Pros
    Experian
    • Eligiblity
    • PCP
    • Addresses
    Incentivized
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    TherapyNotes
    • Connect with clients through the client portal and allows you to share documents.
    • Submits claims to the insurance companies and connects with CAQH.
    • Tech support is phenomenal.
    • Free, secure telehealth platform.
    Incentivized
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    Cons
    Experian
    • Easier access to add insurances
    • would like to be able to check all insurances by name/dob
    Incentivized
    Read full review
    TherapyNotes
    • Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval.
    • Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note.
    Incentivized
    Read full review
    Likelihood to Renew
    Experian
    No answers on this topic
    TherapyNotes
    I am a creature of habit and other than some areas (Spanish user-friendliness), TherapyNotes fits the bill for what I'm looking for in an EHR
    Incentivized
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    Usability
    Experian
    Experian Health (Passport Health) is very user friendly.
    Incentivized
    Read full review
    TherapyNotes
    It's just so simple to use. It's made for therapists, so you don't have to bend or twist it into place to meet your needs
    Incentivized
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    Implementation Rating
    Experian
    No answers on this topic
    TherapyNotes
    It is easy to do, can be done overnight, and requires no special skill set or guidance from TherapyNotes
    Incentivized
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    Alternatives Considered
    Experian
    We currently use both products
    Incentivized
    Read full review
    TherapyNotes
    To some degree, I think you pick TherapyNotes or SimplePractice much the same way people choose Toyota over Honda - It's a style preference. There are definitely differences between the two, but they function the same in many ways. Other EHRs that I've used were for medical practices and hospitals. They weren't developed with behavioral health in mind, at least not in the initial development
    Incentivized
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    Return on Investment
    Experian
    • Our percentage of patient that are ineligible has dropped since we started using.
    Incentivized
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    TherapyNotes
    • Saves time specifically with entering notes which means I can spend more time seeing clients.
    • Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child.
    Incentivized
    Read full review
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