ExtremeCloud IQ vs. Observium

ExtremeCloud IQ is definitely best suited for a mid/large-scale business. The tools provided for what you pay for would be mostly unnecessary for a small business - the pricing also would not condone the purchase for a small business. That said, we are more of a mid-sized district, and being able to manage this system with 120 APs deployed across 10 locations has been great. I'm the only person that purchases, configures, deploys and manages everything with ExtremeCloud IQ - and it doesn't take too much time to be able to do so. I'm certainly a fan of the product!

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• If you are on a budget, this is one heck of a tool for the price (including the ~$200/year for the Pro subscription).
• If you are OK with maintaining and updating open source tools, this is a great tool.
• If you are afraid of the Linux command line or live in a Windows-centric world, this might not be the tool for you.
• If you can't stand things occasionally not working, this is probably not a good fit.

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• GTAC support is excellent; they understand the issue and do not hesitate to help in detail.
• The layout is very intuitive and easy to use, especially the templating of switch port types. It makes it simple to use context-based names so the purpose of the port can be understood.
• The auto channel selection now works very well, including the SDR dual 5GHz mode.

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• Automatic device discovery.
• Scalability
• Real-time monitoring.

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• XIQ Refreshes could be enhanced for closer to on-prem experience.
• Client Data polling interval needs to be quicker, 10 minutes.
• Full feature parity of switch management in XIQ.

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• Documentation
• Community support
• Easy to set up but hard to customise fully

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Being a web platform, it is very easily accessible. The user interface is very simple, intuitive, and visually well-designed. The learning to use it was very quick and can be done even without specific user manuals. Access to the analytics and troubleshooting tools is also extremely intuitive and very well-crafted.

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It's open source. Your mileage may vary. Sometimes the provided documentation is beyond frustrating, other times it's right on the mark.

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I previously used Aruba APs in the early 2010s - but have no other experience since then

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I haven't used other products that are similar to Observium. Observium is an open tool, with a robust feature set. There are elements of comparable monitoring across other tools, but nothing I've seen that is a complete parallel in terms of feature set and visualizations. If I were asked, I wouldn't have another tool to recommend over Observium.

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• It has been referred to as "invisible IT" because the number of support tickets to the IT desk has been reduced to practically none.
• An IT team no longer desires ongoing WiFi support agreements, as once it is set up well, they do not need to contact us for higher-tier support.

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• It is good for DC admin.
• Only positive impact.
• Highly recommended.

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