TrustRadius

Facebook Messenger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Facebook Messenger
Score 7.4 out of 10
N/A
Messenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.N/A
Pricing
Facebook Messenger
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Facebook Messenger
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Facebook Messenger
Considered Both Products
Facebook Messenger
Verified User
Director
Chose Facebook Messenger
Facebook Messenger is a more popular chat solution and allows you to reach clients more quickly compared to whatsapp. I've found whatsapp to be a little fraudulent around contact information and people not known to me reaching out. Facebook Messenger has moments of this too but …
Best Alternatives
Facebook Messenger
Small Businesses
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternatives
User Ratings
Facebook Messenger
Likelihood to Recommend
7.0
(1 ratings)
User Testimonials
Facebook Messenger
Likelihood to Recommend
Meta Platforms Inc
Facebook Messenger serves my business for quick client interaction and for timely updates. The software allows me to share to one of many people and receive feedback quickly to keep working. The ability to see people available is also key in creating even further efficiencies. I also love file sharing through the platform
Verified User
Anonymous
Read full review
Pros
Meta Platforms Inc
  • Video calls
  • File share
Verified User
Anonymous
Read full review
Cons
Meta Platforms Inc
  • more control of video settings
  • more control of audio settings
Verified User
Anonymous
Read full review
Alternatives Considered
Meta Platforms Inc
Facebook Messenger is a more popular chat solution and allows you to reach clients more quickly compared to whatsapp. I've found whatsapp to be a little fraudulent around contact information and people not known to me reaching out. Facebook Messenger has moments of this too but it is less regular
Verified User
Anonymous
Read full review
Return on Investment
Meta Platforms Inc
  • efficiencies improved
  • quick file sharing
Verified User
Anonymous
Read full review
ScreenShots