Fin is an AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.
$0.99
one-time fee per outcome
NativeScript
Score4.8 out of 10
N/A
NativeScript is an open source framework that allows
you to create native iOS and Android apps, with one codebase, using the web
skills you already have (JavaScript and CSS) and the libraries you already
love.
N/A
Pricing
Fin
NativeScript
Editions & Modules
Fin with your current helpdesk
$0.99
one-time fee per outcome
Fin with the Intercom helpdesk
from $19 + $0.99 per Fin outcome
per month per seat
Pro add-on
from $99
per month
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Offerings
Pricing Offerings
Fin
NativeScript
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
90-Day Money-Back Guarantee
Fin includes a 90-day money-back guarantee. Customers must use Fin in at least 250 conversations during the first 90 days of their subscription following the trial period.
Customers who are not satisfied may request a refund within 90 days of starting their subscription.
Eligibility: Available to high-volume customers handling more than 250,000 conversations per month in North America and Europe.
The NativeScript framework and CLI are completely free and open source. NativeScript Sidekick is a free download to improve developer productivity with optional paid tiers for power users.
I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I gotta be honest, after a PoC period, we choose to rewrite the whole application in a different cross-platform app. Our developers had to invest a lot of time and effort to debug a lot of plugin-related issues, which we needed to utilize the android mobile phone capabilities. QR reader, special visualizations, and fine-tuning were really hard and often resulted in writing native Android code instead of using the shared Angular code. In the end, we think that writing a standalone Android app and an Angular app would have been a better alternative, as the shared code base was so unreliable that it did not save us any time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
True native app. The app uses native components and that is quite noticeable in the overall performance of the app. NativeScript is also awesome in the way we can access the native APIs, so we are never really constrained by the framework. If we need, we can just dive into the native APIs without leaving our environment and language (JS).
Cross-platform. Builds for Android and iOS. It deals with the platforms differences very well.
Support for Vue.js. Even though it is just a community effort, the NativeScript-Vue plugin is the best alternative to build native Apps with Vue.js. That was a major factor to go with NativeScript.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The hybrid is ok but native is better for performance and the right use case I want to go for is the performance without dealing with too many development tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The community support is excellent. They have a slack community as well as a discourse forum forum.nativescript.org Both of these offer community driven support. The forum is more for a threaded discussion. The slack community is more for a quick talk.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.
Ionic Ionic is an excellent Angular-based framework for mobile, and it does give a lot of access to the native device api's. However, the technology is based on Cordova, which means the apps being built are just webviews, with html, css and JS all running on the UI thread, and potentially creating very slow experiences for users. NativeScript is a truly native solution, and so provides a faster user experience. ReactNative We evaluate ReactNative, and found it much the same as NativeScript. The main difference is that your JS is all written with React, while NativeScript lets you choose between normal JS, Angular, and Vue. For our team, Angular was the most appropriate choice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
Enabling Fin has also reduced our response time and allowed us to meet SLA's.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The poor quality of NativeScript documentation has the potential to weigh heavily on development timelines, budgets, and QA resources in a NEGATIVE manner.
The poor interoperability of NativeScript plugins can significantly increase development time.
The need to seek out professional instruction to learn how to use NativeScript effectively may become a burden on your budget.
The number of breaking changes between versions of NativeScript, may cause your development efforts to lag further behind the most recent releases of NativeScript and your other chosen environments than you are accustomed to.
NativeScript still does not support the latest major version of Angular. Any significant changes to the other environment components of your systems may hold you back even further while NativeScript plays catch-up.
