Fiserv Prologue Financials vs. Premier Bank Platform

Fiserv Prologue Financials will automate and help streamline your accounting processes and increases your data accuracy and create efficiencies that enables time and resources to be directed to strategic and profitable activities. Instant correction to errors and automatic journal entry reversal are very effective and excellent detailed audit trail allowing easy tracking and monitoring.

Incentivized

Premier Bank Platform is well suited for a banking environment, it wouldn't really make sense to use it in any other kind of environment. We are a medium sized bank who outsources Platform and it suits us fairly well. They are some issues with Fiserv from time to time but overall Platform allows us to complete our banking duties quickly and with relative ease. Fiserv takes care of updating all aspects of Platform for us so from an IT perspective it saves us a lot of headaches. Most end users are satisfied with Platform, the only grumbling you'll typically hear about is when the service is unavailable.

Incentivized

• In my opinion, nothing is done well. I hate this program with an extreme passion.

• Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
• It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
• It is fairly intuitive and most users pick up on it quickly.

Incentivized

• Support is only available within business hours.
• No free trials.
• Takes time to implement during initial stages.

Incentivized

• The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
• We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
• Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
• The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.

Incentivized

Powerful tool that helps us to automate and to streamline our accounting processes and helps to deliver reliable and accurate accessible information that is crucial to the performance of our organization. Its easy to customize and to create financial reports of any kind from the GL and its ability to manipulate data through the system is amazing.

Incentivized

It provides us with a fully integrated accounting management solution with effective account payables and investment portfolio accounting. It helps us to automate and to streamline our accounting processes and it allows us to create custom financial reports easily enabling faster reports with accurate financial accounting data.

Incentivized

Fiserv Prologue Financials is easily available and deployed in Mac and Windows and allows our financial controllers to create simple custom reports that enable them to report faster with accurate financial data. Great product that provides us with excellent cash management and payment management processes.

Incentivized

• Instant correction to errors.
• Real-time financial data.
• Automatic journal entry reversals.
• Detailed audit trails that allows effective tracking.

Incentivized

• Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
• There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
• A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.

Incentivized