TrustRadius
Financial technology company Fiserv offers the Premier Bank Platform to banking institutions, providing an environment to integrate data and manage bank operations in a simplified browser-based interface.https://dudodiprj2sv7.cloudfront.net/product-logos/hm/2s/PFBORE9QGTH4.pngFiservAn all-in-one platform for Financial Institutions, with some caveats2018-10-10T14:45:30.265ZThe Premier Bank Platform is used throughout our organization as our core processing software. Every single employee interacts with it as they work with customers on any kind of transaction. It stores all of our customer data and is what we use to maintain customer data and accounts.,Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
It is fairly intuitive and most users pick up on it quickly.,The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.,7,Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.,Microsoft Office 365, Sophos Endpoint Protection, Zerto Virtual ReplicationVerified User
Unspecified
Premier Bank Platform
1 Ratings
