Five9 WFO vs. Verint Workforce Engagement (discontinued)
Five9 WFO vs. Verint Workforce Engagement (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A | |
Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
Five9 WFO | Verint Workforce Engagement (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Five9 WFO | Verint Workforce Engagement (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Five9 WFO | Verint Workforce Engagement (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 WFO | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (8 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
Five9 WFO | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | Five9 No answers on this topic | Verint |
Pros | Five9 No answers on this topic | Verint |
Cons | Five9 No answers on this topic | Verint |
Likelihood to Renew | Five9 No answers on this topic | Verint |
Usability | Five9 No answers on this topic | Verint |
Support Rating | Five9 No answers on this topic | Verint |
Implementation Rating | Five9 No answers on this topic | Verint |
Alternatives Considered | Five9 No answers on this topic | Verint |
Return on Investment | Five9 No answers on this topic | Verint |
ScreenShots |